Now Hiring - Spavia International, LLC - Guest Advisor / Customer Service / Front Desk in Littleton, MA

Full description of the position

As a Guest Advisor / Customer Service / Front Desk, you are the face of our spa. Guest Advisor's are personable, professional, and go above and beyond so each guest feels as if they're a guest in our home. We pride ourselves in hiring passionate professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again. Guest Advisor / Customer Service / Front Desk $18+/hr based on experience. Part-time and Full-time position available. 20-40 hours per week. Must be available to work Saturday's or Sunday's in addition to other days and nights. We are unable to hire seasonal or temporary workers. Advancement opportunities to Senior Guest Advisor, Lead Guest Advisor and Assistant Spa Manager Guest Advisor / Customer Service / Front Desk Responsibilities * Greeting and assisting guests * Scheduling appointments and answering phones * Checking guests in and out and ensuring the accuracy of all transactions * Maintaining a clean and beautiful spa, retail space, and reception area * Educate guests on our treatments, retail products and membership program * Maintain and provide accurate and timely responses to all guest inquiries * Ensure an exceptional guest experience every visit * Willingness to work as a team player to proactively support the spa's needs * Attention to detail in all aspects of spa coordinators responsibilities Guest Advisor / Customer Service / Front Desk Qualifications * Strong customer service skills with a focus on hospitality and sales * Ability to effectively communicate with customers and team members * Ability to promote and sell membership program and retail products * Knowledge of POS systems. Mindbody experience a plus. * Passionate, self-motivated and goal-driven * Attention to detail, organized and ability to multitask * Reliable, punctual, and trustworthy * High energy and sense of urgency * Professional, personable, articulate, and team player * Must be willing to commit for at least 1 year * Must be available to work 1 weekend day in addition to other days and/or nights * Drug/alcohol/smoke free Guest Advisor / Customer Service / Front Desk Benefits * 401k plan * Health/dental/vision (30 hours or more) * Employee referral bonuses * Complimentary treatments * Discounts on products, treatments and gift cards Spavia Day Spa in Littleton has a 4.7 star rating on Indeed with 93% of our employer reviews being 5-stars! Spavia Day Spa has been in business for over 6 years and is owned and operated by a local family in the community. We love what we do and we care about our team! We offer a great family oriented work environment with frankly the best team of people to work with. Job Types: Full-time, Part-time Pay: From $18.00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Vision insurance Application Question(s): * What days/evenings are you available for work? Please include weekend availability. * Do you have experience using Mindbody business software? Work Location: In person