Now Hiring - Grand Appliance and TV - Retail Sales Manager in Waukegan, IL

Full description of the position

Retail Store Manager Location: Waukegan, Illinois Job Type: Full-Time Spanish-speaking candidates strongly preferred Lead the Store. Own the Floor. Drive the Volume. Grand Appliance & TV is seeking a hands-on Retail Store Manager for our Waukegan location. This role is centered on running the store, leading the team, and ensuring that every customer who walks through the door is immediately supported. What This Role Is Really About 1. Walk-In Customers & Store Readiness (Top Priority) * Ensure the showroom is fully staffed, customer-ready, and welcoming at all times * Make certain walk-in customers are greeted promptly and assisted without delay * Help customers that come in having issues with their products/delivery/set up service/work with customer service * Maintain a clean, organized, and professional showroom--inside, outside, and throughout all display areas * Conduct daily store walkthroughs and address appearance, maintenance, or safety issues immediately * Oversee merchandising changes, product refreshes, closeouts, and returns (work with the Merchandising Team) * Coordinate store repairs, improvements, and small remodel projects Store volume starts with customers being helped the moment they walk in --and this is priority #1. 2. Team Leadership & Coverage * Interview and support new and existing associates * Create weekly schedules with a strong focus on coverage during peak walk-in traffic * Approve PTO requests and ensure schedules are submitted accurately and on time * Coach and develop associates on sales behaviors, customer engagement, and accountability * Support performance reviews and corrective action when necessary The core of this role is leading people, setting expectations, and building a strong, reliable team. 3. Customer Service Oversight * Step in to assist with escalated customer concerns and resolution * Review daily priorities including open orders, open service tickets, COD lists, and follow-ups * Ensure consistent, high-quality service for every customer interaction 4. Sales Support * Support sales activity as needed during high traffic or staffing gaps * Personal selling is a HUGE and primary expectation--your role is to manage, support, and drive overall store results 5. Reporting, Training & Coordination * Complete required daily, weekly, and monthly reporting * Ensure nightly deposits are accurate and submitted to the corporate office * Lead short daily morning huddles to review results, goals, and priorities * Coordinate vendor and corporate training sessions for store staff * Attend quarterly manager meetings at the corporate headquarters What You Bring * Proven leadership experience with the ability to guide and motivate a team * Strong organizational skills and attention to detail * Hands-on approach to store operations, appearance, and customer experience * Friendly, professional, customer-centered mindset * Ability to manage and develop a team of 5+ associates * Working knowledge of Microsoft Office and retail systems * Previous Retail Store Manager or similar leadership experience required * Appliance or electronics experience helpful, but not required * Spanish-speaking ability strongly preferred to support our diverse Waukegan customer base * Bachelor's degree preferred Core Competencies * Leadership & Accountability * Store Operations & Execution * Team Development & Scheduling * Walk-In Customer Experience * Conflict Resolution * Performance & Volume Management