Now Hiring - Pylon - Sales Manager in San Francisco, CA

Full description of the position

Pylon is a Series B, AI-native B2B company building the next generation of customer support. Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI- driven customer intelligence. This is a massive market with incumbents that weren't built for AI-first workflows. Company

• Series B, $51M raised
• Backed by a16z, BCV, General Catalyst, Y Combinator
• 69 employees
• Offices in San Francisco and New York City The Role
• Manage and coach a team of 6-10 Account Executives
• Help build, document, and scale our sales playbooks (commercial and upmarket)
• Drive consistent execution across inbound and outbound motions
• Partner closely with leadership to refine segmentation, quotas, and process
• Lead deal reviews, pipeline inspection, forecasting, and performance management
• Recruit AEs Why now We've built a strong AE bench and proven PMF. The next phase is scaling managers and process -- this role helps turn what works today into a repeatable, high-performing sales org.

Requirements

• 2+ years managing SaaS AEs
• Experience scaling a team beyond the "early reps" phase
• Strong coaching instincts and operational rigor
• Comfortable operating in ambiguity and building process from scratch
• Based in SF or NYC and willing to work in-person Nice to Haves
• Experience managing teams selling $10k-$100k+ ARR deals
• Experience in competitive, incumbent-heavy markets
• Familiarity with AI-driven or technical products Sales Stack
• Salesforce
• Scratchpad
• Salesbricks

Benefits

• Health, dental, and vision insurance
• Fun offsites (South Korea, Hawaii)
• Monthly SPIFFs (e.g. 49ers game, oura ring)
• Unlimited PTO (take what you need)

Compensation

Range: $250K - $300K