Now Hiring - Global Payments Inc. - Solutions Specialist – Merchant Sales Support in Jeffersonville, IN

Full description of the position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Key Responsibilities: * Sales Support & Enablement * Partner closely with Merchant Sales Representatives to provide timely, accurate answers to solution-related questions. * Assist in the preparation of proposals, presentations, and solution documentation. * Support deal closure by ensuring all technical and operational questions are addressed. * Assist with ongoing post boarding support: Merchant installs, system navigation, account maintenance, reconciliation, etc. * Solution Implementation & Problem Solving * Guide sales reps through questions related to merchant onboarding and implementation processes. * Troubleshoot issues related to payment platforms, integrations, and service configurations. * Collaborate with internal teams (Product, Tech, Operations) to resolve complex problems. * Process & Technology Expertise * Maintain deep knowledge of payment solutions, APIs, POS systems, gateways, and service offerings. * Translate technical capabilities into clear, customer-friendly explanations. * Customer Experience & Relationship Building * Foster ongoing trust with the sales team by being responsive, knowledgeable, and solution-oriented. * Serve as a liaison between sales team, merchants and internal teams to ensure smooth communication and execution. * Operational Excellence * Manage multiple priorities and requests simultaneously with speed and accuracy. * Continuously improve internal processes and documentation to enhance team efficiency. Qualifications: * 1-3 years of experience in payments, fintech, merchant services, or related fields. * Strong understanding of payment processing technologies and merchant onboarding. * Excellent communication and interpersonal skills. * Proven ability to work under pressure and manage competing priorities. * Detail-oriented with strong problem-solving skills. * Experience with CRM systems, ticketing tools, and collaboration platforms. * Ability to articulate directions to various audiences, especially in challenging situations. * Associate 's degree preferred; equivalent professional experience will also be considered Preferred Skills: * Meticulous detail oriented and organized * Motivated self-starter * Familiarity with APIs, payment gateways, and POS integrations. * Experience supporting sales teams in a B2B environment. * Translation of technical concepts into business value. * Handling of sensitive customer issues confidentially, while maintaining the professional Customer Support image desired by Global Payments. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [please apply online].