Now Hiring - Farmer Bros. Co. - Manufacturing Field Sales and Delivery Representative, Coffee & Tea in Pewaukee, WI

Full description of the position

Your Mission Keep customers in-stock, equipment spotless, and beverage stations ready to delight. As a Field Sales and Delivery Representative for our coffee and tea programs, you provide route relief, execute scheduled deliveries, and drive revenue growth at every stop. Why This Role Matters * Reliability: Ensure every account on your daily schedule receives on-time delivery and service. * Quality: Perform a minimum of one daily CQC (Cup Quality Check) and maintain clean, fully functional equipment. * Growth: Increase revenue per stop by closing distribution voids on core items, running seasonal/LTO promotions, and executing pricing actions. * Customer Success: Raise issues promptly to the ASM (Area Sales Manager) and resolve them to the customer's satisfaction. What You'll Be Doing * Deliver, replenish, and rotate coffee, tea, and related products; set beverage stations to standard. * Manage invoices, inventory, and collections on route. * Use the Farmer Brothers Way to Sell to strengthen loyalty; make opportunistic sales calls when time allows. * Report inefficiencies, dissatisfaction, and new opportunities--especially when running route relief. * Support ASM initiatives including inventory cycle counts, warehouse tasks, and customer-related assignments. * Learn basic brewing equipment maintenance and make minor repairs/adjustments. * Assist, as needed, with warehouse operations, A/R collections, and customer service activities. Schedule & Driving Requirements * Monday-Friday, 7:00 am-3:30 pm; overtime when needed. * Valid driver's license and ability to successfully complete a DOT physical. Qualifications * High school diploma or equivalent. * Route delivery background a plus. * Customer service experience preferred; foodservice exposure desired. * Clean driving record. Core Competencies * Mechanical aptitude with company hardware/software. * Customer needs assessment and opportunity spotting. * Goal-focused, sound judgment, effective decision-making. * Active listening, clear communication, and interpersonal awareness. * Proactive business development; rapport-building with customers. * Self-directed and effective in team environments. Pay, Location Differentials & Benefits We are committed to pay transparency and fair, competitive compensation. The base salary range for this role is listed in the job posting and may vary with experience and qualifications. We apply location-based salary adjustments; in higher-cost markets, employees may receive a geographic pay premium based on market data and local economic factors. Specific pay will be discussed during the hiring process in relation to your work location. * Benefits may include health insurance, retirement plans, and paid time off. * Our PTO program provides total leave sufficient to meet or exceed state and local requirements in our operating locations. * For questions about compensation or geographic pay, contact Farmer Brothers HR. Equal Opportunity Equal Opportunity Employer / Veterans / Disabled