Now Hiring - 3S Lift - Inside Sales Representative in Richardson, TX

Full description of the position

Position Summary We are seeking a detail-oriented, process-driven Inside Sales Specialist to support our growing service business and online sales operations. This role will manage service inquiries, build and track quotes, and support day-to-day online store operations, including product updates, order review/release, shipping coordination, and basic performance reporting. The ideal candidate is organized, customer-focused, and comfortable working across CRM, eCommerce, and cross-functional service/logistics workflows. This role also requires basic warehouse/fulfillment experience to support accurate pick/pack/ship execution and improve order quality and shipping experience. Key Responsibilities Service Sales Support * Respond promptly and professionally to inbound service inquiries, ensuring a positive customer experience and timely resolution of questions or issues. * Prepare accurate and competitive service quotes, proposals, and documentation in line with approved templates, pricing guidelines, and company policies. * Maintain active engagement with prospects and customers by tracking quote status, follow-ups, and service pipeline activities in the CRM. * Assist in supporting contract renewals, annual service planning, and identifying opportunities for upselling or cross-selling additional services. * Facilitate seamless coordination between Sales, Service Operations, Logistics, and Finance to ensure efficient internal handovers and follow-through on commitments. * Maintain comprehensive and accurate records of customer accounts, service history, site details, and interactions to support ongoing service excellence and data integrity. Online Store & Order Support * Oversee the order review and release process to ensure timely and accurate order fulfillment while minimizing errors or delays. * Address basic customer inquiries related to orders, returns, or exceptions, providing resolutions or routing issues to appropriate teams. * Support pick/pack/ship for online orders and service-related parts shipments. Qualifications & Skills * 2+ years of experience in inside sales, sales operations, customer success, or service coordination. * Strong organizational skills with excellent attention to detail. * Comfortable managing multiple quotes/orders simultaneously with clear prioritization. * Proficiency in CRM tools and basic reporting (Excel). * Strong written and verbal communication skills. Preferred Qualifications * Wind industry experience (wind OEM, ISP, tower access, service provider, or wind component supplier). * Experience in B2B services, industrial equipment, or technical products. * Experience with Shopify or similar eCommerce platforms. * Experience working with cross-functional teams (service, warehouse, logistics). Pay: $58,000.00 - $70,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person