Now Hiring - Artemax, Inc - Manufacturing Sales Support Representative in New Berlin, WI

Full description of the position

POSITION SUMMARY The Sales Support Representative supports our Account Management and New Business Development representatives. This very customer-centric role requires high accuracy, attention to detail, impeccable verbal and written skills, the ability to resolve customer issues creatively, and the ability to learn/adapt in a fast-paced manufacturing environment. KEY RESPONSIBILITIES * Accurate order entry and fulfillment * Quote potential customers via phone and email * Effective customer follow-ups and closing deals * Handle issues with in-progress orders creatively and efficiently by coordinating with internal departments * Daily communication with the Account Manager regarding accounts at risk or new trends/opportunities * Act as the primary contact for key accounts and during the Account Manager's absence * Deliver industry-leading service and resolve issues completely in every interaction * Achieve and exceed set key KPIs This list of responsibilities is not all inclusive and is subject to expansion to encompass additional duties and responsibilities as determined by management as needed. QUALIFICATIONS * Multi-task and learn quickly in a fast-paced manufacturing environment * Exhibit exceptional communication skills both verbal and written * Knowledge of key-use programs including: * Microsoft office * Salesforce (preferred) * Adobe InDesign (experience a plus) * SAGE (experience a plus)