Now Hiring - Leap Solutions Group LLC - Professional Services Sales Support Representative in Novato, CA

Full description of the position

SolarCraft is the largest locally based clean energy provider in Marin, Sonoma, and Napa counties. For 40+ years, we've delivered solar, battery storage, and clean energy solutions--and we're proud to be 100% employee- owned. We're looking for a proactive Sales Support Representative to join our Clean Energy Projects team. You'll receive full training to become knowledgeable in solar, battery storage, heat pumps, and home improvement solutions. You'll support our sales team, improve the customer experience and ensure smooth operations across departments. * Be the first point of contact for incoming sales calls and emails. * Provide friendly, professional communication to make a great first impression. * Prequalify leads by gathering information from homeowners and business owners. * Schedule appointments for energy consultants. * Collect customer energy usage data and enter information into our CRM accurately. * Maintain organized job files and client records. * Follow-up unresponsive leads. * Send thank-you gifts to referral partners. * Assemble and deliver client Owner's Manuals. * Track and report solar production after system installation using online monitoring tools. * Research and prepare materials for customer visits and neighborhood marketing. * Assist with outreach, promotions, and referral programs. * Support the Business Development Manager with marketing tasks. * Help with SolarCraft digital content, videos, and event participation. What You Bring * Excellent verbal and written communication skills. * Highly organized and detail-oriented. * 6+ months of customer service experience. * Friendly, positive, and professional demeanor. * AA degree or higher preferred. * Proficient in Microsoft Office (Word, Excel, Outlook). * Bilingual a plus but not required. * Motivated, responsible, and eager to learn. Why You'll Love Working at SolarCraft * Competitive pay * Paid Time Off + 9 paid holidays * Health insurance with company contribution for you and your dependents * Employee Stock Ownership Plan (ESOP) + 401(k) match * Training and career growth in the clean energy industry * Fun team events and a supportive, mission-driven culture * Make a real impact helping local homeowners save money and live sustainably Pay: $24.00 - $27.00 per hour Benefits: * 401(k) * Health insurance * Paid time off * Paid training Application Question(s): * Do you possess at least 6 months of sales or customer service experience? * Are you proficient in MS Office (Word, Excel, Outlook)? * Are you bilingual? (preferred, but not a requirement) Ability to Commute: * Novato, CA 94949 (Required) Work Location: In person