Now Hiring - Jenkins Genesis of NE Jacksonville - Professional Services Genesis Customer Experience Specialist – Sales in Jacksonville, FL

Full description of the position

Job Summary: The Genesis Customer Experience Specialist - Sales serves as the primary point of contact for Genesis clients throughout the sales journey--from initial inquiry to post-purchase follow-up. This role focuses on delivering an elevated, luxury-brand experience, offering concierge-level service, in-depth product knowledge, and personalized assistance to ensure an exceptional customer journey both in-store and online. Key Responsibilities: * Sales & Guest Experience * Greet all guests promptly, professionally, and with enthusiasm. * Provide an immersive Genesis brand experience through detailed vehicle presentations, test drives, and feature demonstrations. * Act as a trusted advisor to clients--listening to their needs, offering recommendations, and guiding them through the purchase or lease process. * Digital & Concierge Experience * Respond to online inquiries, texts, chats, and phone leads with speed and professionalism. * Schedule appointments, deliver digital walk-arounds, and offer virtual product demonstrations as needed. * Assist with Genesis concierge services such as at-home test drives, vehicle pickup/delivery, or digital paperwork coordination. * Client Relationship Management * Build long-term relationships through consistent communication, follow-ups, and check-ins. * Maintain detailed records in the CRM to track client preferences, interactions, and purchase timelines. * Support post-sale satisfaction by coordinating first service appointments, helping with tech setup, and facilitating delivery experiences. * Product Expertise * Stay current on Genesis product offerings, competitive models, and technology features. * Participate in ongoing brand and sales training to maintain a high level of product and process knowledge. * Confidently communicate vehicle features, benefits, and value propositions in a customer-focused way. * Team Collaboration * Work closely with sales managers, finance managers, and service advisors to ensure a seamless handoff and cohesive customer experience. * Provide feedback to management on customer insights and process improvements. Qualifications: Required: * Previous experience in luxury retail, automotive sales, or customer experience roles. * Strong communication and interpersonal skills, both verbal and written. * Tech-savvy with comfort using CRM systems, mobile devices, and virtual communication tools. Preferred: * Automotive sales or concierge experience, preferably in a luxury or premium brand setting. * Knowledge of the Genesis brand, or willingness to become a product expert quickly. * Bilingual a plus (based on market demographics). Key Traits: * Passion for delivering high-end customer experiences. * Polished, professional demeanor and appearance. * High emotional intelligence and attention to detail. * Driven, self-motivated, and results-oriented without being pushy. Compensation & Benefits: * Base salary plus commission/bonus structure * Health, dental, and vision insurance * Paid time off and employee discounts * Ongoing training and brand certification opportunities