Now Hiring - Purcell Tire & Rubber Company Inc - Inside Sales/Clerical - Boise, ID in Boise, ID

Full description of the position

Description: MISSION To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities. ESSENTIAL DUTIES * Sell inventory on hand * Assure that the highest levels of customer service are met * Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered * Resolve customer concerns or complaints as they arise * Follow pricing policies which will provide satisfactory gross margins * Obtain approval for work authorized by the customer by obtaining signature * Handle daily cash, credit, national account, and fleet transactions * Meet goals and sales quotas set by supervisor * Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public * Clean, restock, and update store displays daily * Maintain proper telephone answering techniques * Solicit new accounts * Protect company assets (inventory, cash accounts, receivables, equipment and real estate). * Embrace Purcell's culture of safety and perform all jobs in a safe manner * Regular attendance in accordance with assigned schedule * Ability to perform physical requirements as listed in job description * Other essential and non-essential duties, as assigned by management Requirements: REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS Minimum Job-Specific Experience: 3-5 years Management Experience: 1-2 years Driver's License Required: Yes Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA's) Job-Specific KSA 's: Tire Industry - Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Tools & Technology KSA's: Computers and Programs -- Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software) Typing - Ability to type at 55 wpm Calculator - Efficient skill with a calculator Phone Systems - Ability to operate phone systems for the effective communication of information to interested parties Cognitive KSA 's: Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Persuasion -- Persuading others to change their minds or behavior. Service Orientation -- Actively looking for ways to help people. Communication KSA 's: English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Writing & Speaking -- Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.