Now Hiring - Mirsé Solutions - Customer Engagement Assistant in Mesquite, TX

Full description of the position

We are actively searching for a Customer Engagement Assistant to join our innovative and expanding family as we partner with giants in the Construction and Technology industries. We are looking to raise the bar in consumer engagement and connect people with the right products and services to suit their needs. Our goal is simple. To develop relationship-based customer service opportunities that not only convey the message but make sure it is received. This serves our brand in both the short and long-term, as any exposure, is good exposure! As the Customer Engagement and Support Assistant, you will receive extensive training, in person and virtual support, and one-on-one mentorship, to become fully equipped as an expert in the industry and the brand of our organization. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and empathetic personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities. Customer Engagement Assistant Responsibilities: * Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objection * Provide detailed information regarding products and services that reflect the customer's needs * Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed * Implementation of marketing directives and sales strategy on a local level in assigned territories to engage consumers and assist in relationship development with the brand * Track and report measures of success in the market* Collaborate on new campaigns and strategies to increase market exposure and new businessWork collaboratively with upper-level management and the sales team to evaluate the customer service tactics and discuss ways to improve the closing ratio * Work closely with the compliance to ensure a seamless customer experience from outreach to product delivery and installation * Follow all company and client privacy policies while handling customer's information * Regularly attend and actively participate in training sessions, networking events, and conferences * Expand into a recruiting capacity and learn to teach and train others while executing personal tasks Key Qualifications: * Proven experience in customer service and client relationship management and sales, preferably within the wireless or construction industry. * Strong ability to build rapport and foster trust with both clients and colleagues. * A self-starter with excellent organizational skills and the ability to manage multiple priorities. * Comfortable working both independently and within a team to achieve common goals. * Prior experience leading a sales territory or region is a plus. * Ability to work in and engage with the local community, developing strong relationships to support business growth. Benefits: * Supportive work environment * Specific training for career advancement / growth plan * Personal development * Company gatherings * Uncapped earning potential * Skill development * Interaction with CEO/Founder Job Type: Full-time Pay: $895.00 - $1,163.00 per week Benefits: * On-the-job training * Professional development assistance Work Location: In person