Now Hiring - one touch direct - Call Center Sales Operations Manager - Verizon in Tampa, FL

Full description of the position

Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients. Key Responsibilities: * Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency. * Develop, implement, and refine operational processes and procedures to improve sales execution. * Analyze sales data to identify trends, opportunities for improvement, and actionable insights. * Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals. * Train and develop team members to ensure effective execution of sales strategies and operational protocols. * Monitor performance metrics and provide regular reports to management on key performance indicators. * Identify areas for automation and technology needs to streamline processes. Requirements: * Bachelor's degree in business, management, or a related field. * 3+ years of experience in sales operations or management within a call center environment. * Strong leadership skills with a proven track record of managing and developing teams. * Exceptional analytical skills with the ability to interpret data and make data-driven decisions. * Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders. * Proficiency in CRM software, reporting tools, and Microsoft Office Suite. * Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects. Benefits: * Full-Time Hours: 40 hours per week schedule * Supportive Environment: Classroom training, plus ongoing support for your success! * Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! * Benefits: Health Care Plan (Medical, Dental & Vision) * Culture: Diverse, welcoming culture with Employee Resource Groups * Referrals: Refer a friend and earn up to $2,000 per person!