Now Hiring - Confidential - Professional Services Automotive General Manager in Great Neck, NY

Full description of the position

Are you an accomplished, high-performance leader with a proven ability to excel in a fast-paced, customer centric luxury environment? We are conducting a search for an exceptional General Manager to oversee a prominent and respected premium automotive brand in the New York Region. This role requires a strategic, operations driven executive who can elevate performance across all departments, cultivate a culture of excellence, develop high performing teams, and consistently deliver a world class ownership and service experience. The ideal candidate brings the leadership maturity, business acumen, and brand driven mindset required to guide a luxury dealership to the next level of operational success and customer engagement. Responsibilities * Prioritize the customer experience by committing to follow through on prospecting calls and ensuring timely follow-up with customers. * Train and manage various teams to accomplish goals that enhance ownership experiences and increase consumer satisfaction. * Conduct regular team meetings to review and set team and individual goals, and evaluate performance against departmental strategies. * Foster a positive culture and team engagement. Motivate your team to achieve key goals and ensure that monthly departmental targets and gross profit objectives are met or exceeded. * Address customer queries and concerns with genuine intent to resolve their issues promptly. * Promote continuous growth and improvement within your team by engaging in educational opportunities and staying updated with industry trends. * Analyze business metrics to identify areas for improvement, implementing action plans to elevate performance while being actively involved in day-to-day operations. * Maintain professionalism, tact, and diplomacy in alignment with the company's brand and image. Qualifications * Post-secondary diploma or degree and/or relevant experience. * Minimum of 3 years of experience in a management role with a proven record of increasing customer retention, bottom line results, and people leadership skills centered around coaching. * Experience in cultivating strong working relationships with direct and indirect reports, inter-departmental managers, and larger dealer groups to support the entire business. * Detail-oriented and process-driven, with strong problem-solving, analytical, and numerical skills. * Highly effective communication (written and verbal), interpersonal, and negotiation skills to collaborate with customers, colleagues, and external stakeholders. * Excellent time management and organizational skills. * Exceptional work ethic with a commitment to providing outstanding customer-centered service while acting with integrity and the company's best interests in mind. * Growth mindset--open to continuous coaching, feedback, and support for personal and professional development, as well as fostering growth in your team. * Resilient and adaptable to a changing environment and processes as the company evolves in a dynamic market. * Experience working with KPIs to assess performance and a keen interest in continuous personal and professional growth. * Valid driver's license with a clean driving record. Job Type: Full-time Pay: From $500,000.00 per year Benefits: * Paid time off Experience: * Customer Service: 1 year (Preferred) Ability to Commute: * Great Neck, NY (Required) Ability to Relocate: * Great Neck, NY: Relocate before starting work (Required) Work Location: In person