Now Hiring - LaserCraft Technologies, Inc - Inside Sales Representative in Gainesville, GA

Full description of the position

Summary of Position This position supports customers by executing three primary priorities: Sales, Service, and Industry Knowledge. The Inside Sales person is primarily responsible for developing one-on-one relationships with customers. This is accomplished by providing excellent customer service. The Inside Sales representative must have the ability to understand and articulate key part design and company advantages. Essential Duties & Responsibilities Customer Service: * Develop and maintaining professional customer relationships by paying special attention to the customer's needs. * Proactively seek knowledge on aspects of the industry that pertain to the customer's needs; understanding abilities of the company and having the capability to utilize all competencies to effectively provide solutions to the customer. * Execute tasks with precision and accuracy, making well-informed decisions, and being meticulous in review of design and data entry to ensure quality parts are delivered without delay. * Articulate the benefits and capabilities of the company. Demonstrate expert knowledge in answering customer's questions and resolve customers complaints while working with manufacturing for positive outcomes. Sales: * Build part operations with consistency. * Quote parts properly and strategically by using a wide array of resources. * Strategically drive customer value and company profitability. * Develop a deep understanding of the industry to continually gain knowledge that can be used to solve customer needs. Planning/Execution * Regularly monitor and report on sales metrics, providing insight and solutions for continuous improvement. * Collaborate with multiple departments, providing detail to help align sales efforts with overall business objectives. * Provide feedback from the customer to improve capabilities, services, and customer experience. Qualifications, Trainings, & Experience * Bachelor's Degree in Business, Sales, Engineering or related field preferred * High School Diploma or Equivalent required * 5 years of experience in Sales and Customer Service Required * Previous experience in Metal Manufacturing preferred Knowledge, Skills & Abilities * Thorough knowledge of fabrication processes. * High Proficiency in reading and understanding technical drawings and blueprints. * Ability to work independently or as a team. * Strong sense of urgency required. * Excellent problem-solving skills. * Ability to rapidly acquire and master new skills, technologies and processes. * Ability to adapt constantly to changing priorities and objectives. * Maintain high standards of quality. * Effective verbal and written communication. * Ability to collaborate and participate in meetings and group projects * Technology: High proficiency working with ERP systems and Microsoft Excel. Strong analytical and problem-solving skills to address technical challenges. * Adaptability: Capacity to be flexible to changing priorities and demands with a positive and open-minded attitude; willingness to acquire new skills. * Critical Thinking: Must be able to problem-solve and make key decisions relying on analytics and data. Must be self-reliant and resourceful to find solutions. Physical/Mental Demands * Regularly sitting for extended periods performing desk-based work tasks * Regular prolonged periods of use of computer equipment and peripherals * Regularly required to stand and walk Environmental Working conditions * Work mainly performed in a climate-controlled office environment where workers could encounter distractions. * Work at times performed in non-climate-controlled shop environment where workers could encounter: uneven flooring, dust, fumes, and high decibels of noise. Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: * 401(k) * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance Application Question(s): * Do you have experience working in Metal Fabrication? * What fabrication equipment have you been exposed to in the past, if any? Experience: * Customer Service: 5 years (Required) * Inside Sales: 5 years (Required) * Fabrication: 2 years (Required) * Blueprint reading: 4 years (Required) Work Location: In person