Now Hiring - Dennis and Co. Auto Group, Inc. - BDC Representative in Long Island City, NY

Full description of the position

Our brand-new, state-of-the-art BMW dealership in Long Island City, NY, is seeking a motivated and customer-focused BDC Representative to join our growing Business Development Center team. This role is a critical entry point in the customer journey, responsible for managing inbound and outbound customer communications, setting appointments, and supporting sales volume and service through consistent, professional follow-up. The ideal candidate is energetic, articulate, process-driven, and comfortable communicating via phone, email, text, and digital platforms while delivering a premium customer experience consistent with the BMW brand. Responsibilities: * Handle all inbound phone calls, internet inquiries, and digital leads promptly and professionally. * Respond to internet leads through the CRM in accordance with dealership response-time standards. * Engage prospective customers via phone, email, and text to identify needs and schedule showroom and service appointments. * Maintain a positive, professional demeanor and represent the BMW brand with confidence and integrity. * Effectively set, confirm, and reschedule sales and service appointments to support showroom traffic, sales volume and service. * Conduct outbound follow-up calls to unsold leads, orphan customers, repairs and prior inquiries per BDC processes. * Ensure all customer interactions, notes, and outcomes are accurately documented in the CRM. * Verify lead source and lead type accuracy within the CRM for reporting and performance tracking. * Meet or exceed daily and monthly outbound call, appointment, and contact goals. * Maintain consistent follow-up on all assigned leads to maximize conversion opportunities. * Work closely with the Sales Team, Sales Managers, Service Managers and BDC leadership to ensure smooth handoff of appointments. * Communicate appointment details clearly to the sales and service teams to ensure a seamless customer experience. * Participate in training, coaching, and process improvement initiatives to continuously improve performance Qualifications: * Prior experience in customer service, call center, BDC, or dealership environment preferred. * Strong phone presence with excellent verbal and written communication skills. * Comfortable handling high call volumes and digital communications. * Organized, detail-oriented, and able to manage multiple leads simultaneously. * Ability to work both independently and as part of a team. * Professional appearance and positive attitude. * Bilingual (English/Spanish/Chinese) a plus but not required. Benefits: * Medical, Dental, Vision, and Life Insurance * 401(k) Retirement Plan * Paid Vacation, Sick Days, and Holidays * Free Tuition through Strayer University * Ongoing Manufacturer Training and Advancement Opportunities Ability to Commute: * Long Island City, NY 11109 (Required) Ability to Relocate: * Long Island City, NY 11109: Relocate before starting work (Required) Work Location: * In person. About Us We are a leading automotive dealership group in the Metropolitan New York region, representing 11 brands across 11 locations, including Chrysler, Jeep, Dodge, Ram, Kia, Volkswagen, Ford, Buick, GMC, Fiat, and Chevrolet. We also operate a used-car dealership and two collision centers. If you are looking to join a progressive organization that values professional growth and long-term success, BMW of Long Island City is the place for you. Job Type: Full-time Pay: From $45,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Experience: * Business Development Center: 1 year (Preferred) * Automotive Dealership: 1 year (Preferred) * CDK: 1 year (Preferred) Language: * Chinese (Preferred) * Spanish (Preferred) * English (Required) Ability to Commute: * Long Island City, NY (Required) Work Location: In person