Now Hiring - Jewish Community Center of Louisville - Membership Sales Associate in Louisville, KY

Full description of the position

Job Summary: Under the supervision of the Membership Director and Assistant Director, initiate new member recruitment and retention efforts, provide excellent customer care, and perform membership administrative tasks. Stay well-informed about agency and program information and share that comprehensive knowledge with members and guests to enhance the value of membership. Duties/Responsibilities: Cultivate a comprehensive understanding of the Trager Family JCC and its programs to provide excellent customer service to members and guests. * Communicate directly with members and prospective members by telephone, email, and mail across a broad range of topics. * Actively recruit new members through tours, telephone, and outside sales * Process new member applications and account adjustments accurately and efficiently. * Run regular reporting on membership metrics. * Support retention strategy by creating strong relationships with new and long-term members. * Review and evaluate financial aid applications for need-based scholarships. * Be the first point of contact for member concerns and feedback. * Process point-of-sale transactions Qualifications : Must have excellent customer service skills, be detail- oriented, have exceptional organizational skills, be proficient in Outlook, Microsoft Excel, and Microsoft Word, database experience and sales experience strongly preferred. Work Requirements: * Sunday - Thursday * Excellent customer service skills. * Strong communication skills (written, in person, and over the phone) * Works well with others (coworkers and members/guests) * Efficient, well-organized, and able to handle a variety of duties simultaneously. * Professional appearance and conduct * Energetic, enthusiastic, and motivational. * Strong work ethic. Specific Task Responsibilities * Tours * Answering and returning phone calls and emails related to the Membership Department and the JCL at large. * Data entry/changes associated with membership, demographic information, and billing information stored in the member database * Use the database to run multiple reports on different aspects of membership and billing * Member communiques, including (but not limited to) renewal letters, transaction lists, and financial statements * Events/Promotions/Health Fairs * Other tasks as assigned