Now Hiring - Quality Landscape and Lawn Care - Inbound Sales & Administrative Coordinator in Grafton, WI

Full description of the position

Inbound Sales & Administrative Coordinator Full-Time | Office-Based | Seasonal Overtime Required About the Role We're looking for a friendly, organized, and high-energy Inbound Sales & Administrative Coordinator to serve as the first point of contact for our clients and team. This role combines inbound sales, customer service, and office administration and is critical to delivering on our No Surprises promise--clear communication, fast follow-through, and doing what we say we'll do. If you enjoy talking to people, staying organized, and juggling a variety of responsibilities in a fast-paced environment, this role is for you. What You 'll Do * Answer and manage a high volume of inbound phone calls * Respond to client inquiries and qualify residential and commercial leads * Sell residential fertilization and weed control services * Manage the company email inbox and text message center * Follow up with customers and confirm meetings and services * Provide exceptional customer service aligned with company values * Log every customer interaction accurately and immediately in our CRM * Assist with general administrative duties (filing, data entry, mail, invoices) * Support HR functions including onboarding, offboarding, and scheduling reviews * Coordinate office operations, supplies, uniforms, and common areas * Assist with company meetings, events, and internal announcements * Support field staff and customers when issues arise What We 're Looking For Must Haves: * Strong sense of urgency and accountability * Excellent verbal and written communication skills * Friendly, people-focused attitude with confidence on the phone * Ability to multitask and switch between topics quickly * Highly organized with strong attention to detail * Comfortable using Microsoft Office and CRM systems Availability & Flexibility: * Full-time (40+ hours/week) * Flexible schedule with seasonal overtime * Early mornings and off-hours may be required during snow events * Overtime common March-June and during winter weather events Why Join Us * Be the face and voice of a growing, service-driven company * Play a key role in delivering an outstanding customer experience * Work in a fast-paced, team-oriented environment * Gain exposure to multiple areas of the business Call [please apply online] Pay: $20.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Paid training * Vision insurance Ability to Commute: * Grafton, WI 53024 (Required) Work Location: In person