Now Hiring - Frontify AG - Director, Strategic Account Management in New York, NY

Full description of the position

We're all about helping brands turn ideas into impact. Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers -- including teams at Uber, Microsoft, Volkswagen, and Telefonica -- to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading! * Your team You'll work with Frontify's commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They're international, motivated, collaborative, and based throughout Europe and New York. With their customer- centric mentality, they're focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways. * Your Mission As Director of Strategic Account Management, you will own how Frontify grows through its enterprise customers. You'll build and lead a global Account Management function responsible for driving expansion, retention, and long- term customer value across our largest and most strategic accounts. This role sits at the center of our revenue engine post-sale. You'll define how Account Management operates, how we partner with Sales and Customer Success, and how customer value translates into predictable ARR growth. You'll work directly with senior leaders across Sales, Product, and Marketing to shape our enterprise growth strategy and ensure we scale with focus and rigor. Your Responsibilities * * Build and scale a global Account Management team that drives measurable expansion and retention across enterprise accounts. * Define and operationalize our account management strategy, including ownership models, expansion motions, and portfolio segmentation. * Establish forecasting, metrics, and operating rhythms that create confidence in expansion and renewal outcomes. * Partner closely with Sales and Customer Success to align ownership, reduce friction, and maximize lifetime value across the customer lifecycle. * Develop executive-level relationships with key customers and represent the voice of the customer internally. * Coach and develop senior Account Managers, raising talent density and commercial maturity across the team. Your Story * * You bring extensive experience leading enterprise account management or post-sale revenue teams within a B2B SaaS environment. * You've built or significantly evolved teams, processes, or account strategies in environments where structure was still emerging. * You've led Account Managers owning complex, global enterprise accounts and meaningful ARR portfolios. * You bring strong commercial judgment and can balance customer value, expansion timing, and long-term growth. * You're comfortable partnering with Customer Success and Sales leadership to co-own revenue outcomes and navigate shared ownership models. * You're a builder who thrives in ambiguity and is willing to get hands-on to create clarity, momentum, and results. $275,000 - $315,000 a year Compensation: - Base salary ranges from $165,000 - $190,000 - With base and commission included, from $275,000 - $315,000 OTE + benefits (60/40 split) * Pay range varies depending on qualifications and experience * Provided compensation range is specific to the state of NY's labor market and may vary for employees living in other areas Why join us? * Thrive with the tools and support to shape your future at Frontify. * Be part of a product that connects brands and people with a human touch. * Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas. * Join a vibrant, social team--whether you love animals, yoga, or travel, we've got the Slack channels for you! * What we offer * At least 5 weeks of holiday (PTO) * Paid educational and well-being days off * Home office setup budget * Annual salary review * Localized benefits * Invite to our summer company meet-up in Switzerland * Important to us At Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination. * Next Steps Apply: Submit your CV and answer a few questions. We'll update you on your application. Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background. Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey. Join Us: If it's a match, welcome to Frontify! This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next. We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We 'll share all relevant details during the interview process. We use artificial intelligence (AI) tools to record and transcribe interviews and to help our team review candidate profiles. These tools do not replace human judgment, and all final hiring decisions are made by people. Please see our Privacy Notice for more information. ([please apply online]