Now Hiring - United States Aluminum Corp. - Inside Sales/Customer Service Rep in Wauwatosa, WI

Full description of the position

We are busy and forecast volumes were supposed to slowdown and instead we have seen a massive surge in business. We need customer service help however we are all hands on deck and do have office personal helping out with order fulfillment and other plant duties. You will be expected to help where needed but primarily for office and customer service relations. Call Center Representative Duties and Responsibilities * Field incoming calls in a timely manner throughout shift * Identify customer questions, complaints, concerns, and overall needs * Provide sufficient answers and solutions to all customer queries * Handle customer complaints respectfully and professionally * Redirect customers to appropriate departments and teams when appropriate * Generate leads for sales team by screening callers and identifying potential sales opportunities * Ensure all voicemails are answered immediately * Maintain professional relationships with customers through ongoing excellent customer service * Follow up with callers on complaint/question status, ensure resolution * Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction * Meet or exceed call quotas and sales assist quotas, both personally and as a team unit * Follow all communication procedures, policies, and guidelines during every customer interaction * Perform duties and responsibilities with our customers' satisfaction as your number one priorityCall Center Representative Requirements and Qualifications * High school diploma or equivalent (GED) required * Customer service experience preffered * Familiarity with CRM systems a plus * Excellent interpersonal communication skills * Strong phone skills i.e. diction, active listening * Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments * Time management skills * Ability to multitask * Outgoing, friendly, compassionate personality Job Type: Full-time Pay: $50,000.00 per year Benefits: * 401(k) * 401(k) matching * Health insurance * Paid time off Ability to commute/relocate: * Wauwatosa, WI 53222: Reliably commute or planning to relocate before starting work (Preferred) Experience: * Customer service: 1 year (Preferred) Language: * English and Spanish (Preferred) Work Location: In person