Now Hiring - Pecan Solutions Inc - Sales Development Representative in Brooklyn, NY

Full description of the position

Position

Overview

Pecan Solutions Inc. is a leading point-of-sale (POS) provider based in Brooklyn, NY with over 3,500 installations nationwide. We provide tailored POS, payments, and 24/7 technical support solutions to the food-service industry. The Sales Development Representative (SDR) / Appointment Setter plays a focused early-funnel role responsible for outbound calling, qualifying leads, coordinating appointments, and serving as the first point of contact for prospective merchants. This role also performs cross-team operational, order- processing, and administrative functions essential to a small-business environment. Due to the on-site nature of this position, candidates within approximately a 30 minute commute are strongly preferred.

Key Responsibilities

Sales Development (Primary)

• Perform outbound calling to book qualified appointments for the Pecan POS sales team.
• Follow up on inbound leads from marketing campaigns, website inquiries, email campaigns, events, and referrals.
• Qualify leads to ensure merchant fit (restaurant type, processing volume, POS needs).
• Conduct timely callbacks for warm leads and missed calls.
• Manage and update all leads in the CRM [please apply online] ensuring accurate status, notes, and follow-up activity.
• Re-engage older or unresponsive leads using a structured follow-up cadence.
• Coordinate calendars between merchants and sales reps to ensure smooth appointment handoff.
• Confirm merchant attendance for scheduled appointments.
• Send marketing or informational materials to qualified prospects as needed.
• Track appointment and lead-conversion metrics.
• Represent Pecan POS professionally as the first point of contact for prospective merchants. Cross-Team Operations & Administrative Support (Secondary)
• Support cross-team coordination between Sales, Support, and Operations.
• Assist with order-processing workflows, including order entry and documentation handoff.
• Maintain internal records, organize workflows, and prepare basic operational documentation.
• Provide administrative support required for day-to-day business operations.

Qualifications

• Fluent in English and Spanish is required.
• Strong communication and interpersonal skills with a professional phone presence.
• Highly organized with strong follow-up and note-taking habits.
• Experience with CRM or lead-management tools (Monday.com is a plus).
• Ability to multitask, prioritize effectively, and work in a fast-paced environment.
• Comfortable with high-volume outreach (calls, messages, follow-ups).
• Experience in sales, customer service, hospitality, SaaS, POS, or payment processing is a plus.
• Ideal for candidates with some sales or customer-facing experience.

Compensation

& KPI Structure Role Type: In-Office SDR / Appointment Setter (Early-funnel only - books appointments for Sales Representatives) Primary KPI: Qualified Appointments Booked

Compensation

:

• Base salary: $42,000 - $48,000 annually
• Commission paid monthly with no cap Commission Structure:
• $25 per qualified appointment booked
• $100 per merchant closed originating from their appointment Expected Earnings: $58,000 - $72,000 annually, with high performers earning $75,000+ based on volume and close rates

Position Summary

(Short Form) An in-office, early-funnel sales role focused on outbound calling, lead qualification, CRM management, and booking high-quality appointments for Sales Representatives. The role also includes limited operational and administrative support typical of a small-business environment. Due to the on-site nature of this position, candidates within approximately a 30 minute commute are strongly preferred. Pay: $55,000.00 - $60,000.00 per year

Benefits

:

• Health insurance
• Paid time off Application Question(s):
• How many years of Payment Processing experience do you have? Experience:
• Outbound sales: 1 year (Required)
• CRM software: 1 year (Preferred)
• payment-processing: 1 year (Preferred)
• SaaS: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Lead Management: 1 year (Required)
• Sales pipeline: 1 year (Required) Language:
• Spanish (Required) Ability to Commute:
• Brooklyn, NY 11235 (Required) Work Location: In person