Now Hiring - Crye-Leike Realtors - Retention Specialist in Memphis, TN

Full description of the position

Crye-Leike Insurance Agency is seeking a Retention Specialist to become a part of our organization. Come join our team in helping protect our customers against the unexpected, while developing your career. Duties include : * Work with clients on ways to enhance existing coverage. * Look for opportunities to add additional lines of coverage. * Encourage referrals from existing clients. * Handle difficult issues/customers effectively in a fast-paced environment. * Meet and exceed monthly retention goal set by Management. * Develop aggressive retention strategies based on customer feedback. * Review remarketed home & automobile renewal quotes and inform customers for final approval in order to retain business. * Analyze customer feedback and develop new techniques to ensure customer retention. * Ensure proper timing of customer outreach of at least 1 month prior to renewal in order to prevent loss of client. * Educate and explain to customers about insurance coverage to promote trust and transparency. * Responsible for reaching out to customers after presenting quotes with calls, text, and/or email to discuss renewal decisions. * Responsible for any prior rewrite policies cancelled due to underwriting, in the preceding two months. * Responsible for quoting renewal personal lines policies other than home and automobile unless customer contacts company within 35 days of renewal and/or requests call back immediately. * Quote personal lines new business for customers contacting agency as assigned . * Attend, participate and report in department meetings and corporate initiatives, as requested. * Attend carrier meetings as requested. * Exercise independent decision-making abilities relating to client analysis of coverage and recommending coverage needs, as appropriate. * Provide administrative support on other tasks, such as assigned special projects and development of new ideas/services, as requested. * Become proficient in our Agency Management System, other software applications used and Crye-Leike policies and procedures. * Take and/or attend webinars or classes as assigned to keep abreast of new products available for clients and acquire additional insurance knowledge and expertise, as opportunities occur. * Perform other duties as assigned. Requirements: * Property & Casualty Insurance License required. * A Minimum of 1 year experience in an independent insurance agency in the field of Property & Casualty Insurance and customer service - other combinations of work and/or experience will be considered. * Effective, professional communication skills - oral, written and interpersonal with the ability to develop client relationships. * Applied EPIC agency management system proficiency is strongly preferred. * Experience quoting personal lines insurance with multiple insurance carriers required. * High School Diploma or equivalent education and related training. * Demonstrated proficiency in basic computer applications, such as Microsoft Office suite of software. * High level of organizational ability, self discipline and motivation. * Solution driven problem solving skills and analytical ability. * Detail-oriented with the ability to work independently, applying education and experience to achieve outstanding results. * Demonstrate highest level technical and cognitive abilities to ensure accuracy and precision. * Team player with a strong work ethic. * Demonstrated success in overall customer service. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Experience: * property and casualty insurance and customer service: 1 year (Required) License/Certification: * Property and Casualty Insurance license (Required) Work Location: In person