Now Hiring - Olivia Clarke Homes - Professional Services Community Sales Manager in Plano, TX

Full description of the position

Who is Olivia Clarke Homes: In January 2021, Jennifer Clarke Johnson established one of the nation's first female-led homebuilding companies. She assembled a dynamic team of individuals with decades of experience within the industry to build her company. As of May 2025, Olivia Clarke Homes is now a subsidiary of Scott Felder Homes, LLC. Olivia Clarke designs homes centered around the unique needs of the modern family, helping you to live well. We believe that our intentional designs will make everyone who lives in one of our homes feel like it was uniquely designed for them to make them comfortable, productive, and supported. Position Summary The Community Sales Manager is responsible for driving home sales performance, representing the company professionally within the community, and delivering a high-quality customer experience from first contact through closing. This role requires strong sales execution, operational discipline, and proactive community engagement. Key Responsibilities * Collaborate closely with the Construction Manager and entire Olivia Clarke Homes team to support timely delivery and uphold the company's Guiding Principles. * Consistently achieve community sales targets as established by leadership and corporate sales goals, including minimum monthly net sales benchmarks. * Maintain acceptable cancellation-to-sales ratios in alignment with company standards. * Actively generate a portion of showroom traffic through self-directed outreach, networking, and community engagement. * Execute and monitor local signage and directional marketing efforts, ensuring signage is properly placed, compliant, and reviewed regularly. * Provide input and recommendations related to community advertising and promotional strategies. * Promptly respond to and follow up on all inbound internet and phone inquiries. * Accurately track and document weekly traffic, prospects, and Realtor registrations in the company's CRM system within required deadlines. * Cultivate relationships with Realtors and professional partners through calls, mailings, and in-person outreach. * Assist with maintaining accurate and timely MLS listings in accordance with company policies. * Prepare and submit complete, accurate sales contracts and required documentation in a timely manner. * Maintain all buyer and prospect records within the company's designated CRM system. * Communicate contract revisions or changes immediately to sales leadership and construction partners. * Monitor loan progress with lenders and buyers, ensuring status updates are current and communicated to internal teams. * Submit cancellations, inventory contracts, and time-sensitive documents to corporate offices within established timeframes. * Conduct regular follow-up with buyers throughout the purchase and construction process, including post-closing contact. * Coordinate closing schedules with lenders, title companies, buyers, and internal departments. * Serve as the primary point of contact for buyer concerns, walkthroughs, and closing-related activities. * Schedule and participate in all required home walkthroughs prior to closing. * Ensure model homes are open and staffed during assigned business hours * Maintain the overall presentation of model homes and community areas, including interior cleanliness, exterior appearance, signage, and basic upkeep coordination. * Manage closing materials, homeowner packets, and key distribution in accordance with funding verification procedures. * Maintain adequate office supplies and sales materials, subject to management approval. * Regularly tour homes under construction and report issues or discrepancies to construction leadership. * Oversee the appearance and security of completed, unsold homes within the community. * Participate fully in ongoing sales training and professional development as directed * Prepare quarterly competitive market analyses, including pricing, product features, and financing incentives within the assigned market area * Provide data-supported recommendations to leadership regarding product offerings or community adjustments based on buyer feedback and market trends * Provide guidance, mentoring, and day-to-day support to sales assistants within the community * Exercise independent judgment in contract negotiations and localized advertising decisions within approved guidelines. * Schedule and conduct Realtor outreach and promotional activities both on-site and off-site as needed. Qualifications: Education * Bachelor's degree preferred. Experience * Prior new home sales experience preferred. * Familiarity with mortgage processes and residential construction strongly valued. Core Competencies * Sales acumen and negotiation skills * Strong organizational and time management abilities * CRM and computer proficiency * Customer service orientation * Financial and lending knowledge * Construction and product understanding * Business and legal comprehension related to real estate transactions Job Type: Full-time Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience: * New Home Sales: 1 year (Required) Ability to Commute: * Plano, TX 75024 (Required) Ability to Relocate: * Plano, TX 75024: Relocate before starting work (Required) Work Location: In person