Now Hiring - Regal Automotive Group - North - Retail Sales BDC Agent in Lakeland, FL

Full description of the position

Job Summary: Regal Automotive Group is looking for a driven, customer-focused Sales BDC Agent to join our dynamic team. As a Sales BDC Agent, you will serve as the vital link between potential customers and our multi-brand dealership's sales team. Your primary responsibility is to handle inbound and outbound communications--setting appointments, following up with leads, and helping ensure a seamless sales experience across all of our new and pre-owned vehicle brands. Key Responsibilities: * Respond promptly and professionally to all inbound internet leads, phone calls, and text messages. * Make outbound calls to follow up with unsold leads, previous customers, and targeted marketing campaigns. * Schedule and confirm high-quality appointments for our showroom across multiple vehicle brands. * Accurately log all customer communications and lead activity in the CRM * Coordinate with sales staff to ensure customer needs are met promptly and efficiently. * Support dealership marketing efforts by promoting current incentives and offers. * Follow up with missed appointments or cold leads to maintain a strong pipeline. * Stay informed on vehicle inventory, current promotions, and manufacturer updates. * Deliver excellent customer service that reflects the values of Regal Automotive Group. Requirements: * High school diploma or GED required; college degree preferred. * 1+ year of experience in a customer service, call center, or BDC role (automotive industry a plus). * Excellent phone and written communication skills. * Strong time management and organizational skills with the ability to multitask. * Comfortable working in a fast-paced, goal-driven environment. * Familiarity with CRM platforms and dealership management systems. * Energetic, personable, and motivated by achieving daily/weekly performance goals. * Bilingual abilities (especially Spanish) are a plus. Benefits: * Competitive hourly wage + commission and bonus opportunities * Health, dental, and vision insurance * 401(k) with company match * Paid time off and paid holidays * Ongoing training and development * Employee discounts on vehicles, service, and parts * Opportunities for career growth within Regal Automotive Group About Regal Automotive Group: At Regal Automotive Group, we are proud to represent multiple leading automotive brands and serve customers throughout Lakeland. Family-owned and operated, we are committed to excellence in customer service, employee satisfaction, and community involvement. Our team members are our most valuable asset--and we invest in their success with ongoing training and advancement opportunities.