Now Hiring - Argus Technical Services - Director of Sales Operations in Waukesha, WI

Full description of the position

Title: Director of Sales Operations Summary The Director of Sales Operations (DSO) provides leadership in several areas including customer application solutions, customer service, sales opportunity pipeline management, and Orders forecasting. The DSO is the ultimate customer advocate, ensuring the organization provides customers with superior technical application and product knowledge, offers solutions and transactions with urgency and accuracy, and makes the customer's job easier. The DSO provides a strategic outlook for Sales Operations while tactically leading the company forward with quote and sales opportunity management that drives sustainable profitable growth. Essential Duties and Responsibilities Sales Operations Leadership * Create multi-year outlooks, annual strategic objectives, and quarterly initiatives, communicating each to relevant stakeholders while building alignment and providing assurance of accountability. * Support the development and achievement of annual Business Themes and annual Plan objectives as a member of the APEX Team, with specific accountability for Orders, Sales Opportunity pipeline management, and Customer Satisfaction. * Develop an effective and sustainable Sales Operations team capable of supporting customers with complex interconnect challenges via hiring, training, coaching / mentoring, compensation and providing on-the-job development opportunities. * Build departmental performance measurements (Key Performance Indicators) and associated reports to effectively implement strategies, provide objective feedback on progress, identify improvement initiatives, and achieve annual Plan objectives. * Create, own, govern, and communicate robust orders forecasting methodologies that dynamically consider legacy business, recent quotes, market dynamics, customer feedback, and sales opportunities. * Collaborate with Growth Sales personnel in development of account maps, customer targeting strategies, and Strategic Account Plans, while ensuring Sales Operations staff lead associated forecasting elements. * Facilitate, with guidance from legal, Product Management, and Executive Leadership, the establishment and implementation of Long-Term Agreements or Pricing Agreements with select customers. * Engage personally with "executive level" contacts at key customers to better understand market-based customer service expectations, navigate complex Sales Opportunities, gain competitive intelligence, understand why we are winning/losing, and ensure Orders growth. * Regularly facilitate cross-functional activities, grounded in quantifiable customer feedback and Sales Opportunity Win/loss analysis, that ensure the organization is consciously and effectively offering our value proposition, market expected responsiveness, and industry leading delivery performance. * Foster strong relationships and transparently collaborate with both Executive and Leadership team members to help drive sustainable profitable growth, support cross-functional goals, and maintain culture. * Establish, maintain, and ensure compliance, typically with departmental processes & tools, with legal obligations as well as the company's QMS, ISO/AS and ITAR requirements. Sales Application Engineering * Leverage and improve prioritization tool and procedures to enable Sales Application Engineers to manage urgent and important Sales Opportunities, maintain a healthy conversion rate, and maximize "WINs". * Manage the Sales Opportunity pipeline by requiring hearty customer relationships and ensuring CRM systems accurately reflect nuanced details, SMART action items, associations (programs, partnerships), and meticulous opportunity details. * Stimulate continuous improvement in the application knowledge base, technical proficiency, and solution development tool sets to ensure the Sales Application Engineering staff achieves "Trusted Advisor" status. * Support staff in proposing, typically with business cases that outline risk and ROI, contracts, market-based pricing, lead-time, and/or other creative considerations to progress substantial Sales Opportunities. * Ensure the Sales Application Engineering team is highly engaged with Product Management, Engineering, and/or Project Management when Sales Opportunities require new product development, unique investment, or substantial testing. Customer Success * Create a culture that provides friendly customer service and craves the satisfaction of customers. * Continuously enhance customer-facing transactional processes, including quoting, order management, inquiry handling, and RMA disposition, to objectively improve follow-up discipline, systematic efficiency (CRM & ERP), quote conversion rates, and Customer Satisfaction. * Work with internal stakeholders and legal team to ensure customer portal requirements and contracts, including NDAs and T&Cs, are thoughtfully considered and then effectively implemented if executed. * Define and achieve measurable improvements via effective business strategies and relationships with distribution channels and Distribution-Rep partners. * Champion the company's Guiding Principles: Understand and exceed customer expectations for value; communicate openly, honestly, and professionally; make and meet commitments with urgency; do what's right even when you don't feel like doing it; safety and quality everywhere and always; continually improve ourselves and the business; maintain work / life balance; sustain a vibrant, collaborative workplace; win / win: company employees; execute with structure and discipline; seek mutual alignment and fit; assist individuals in reaching their potential/ambitions. Supervisory Requirements This position directly manages other managers and indirectly manages individual contributors. Competencies * All Employees: Accountability, Ethics and Integrity, Learning Mindset, Communication * Stratical: Ability to think and participate strategically and drive results via personal hands-on tactical execution. * Sr. Level Employees: Teamwork and Collaboration, Emotional Intelligence, Problem Solving and Decision Making, Innovation, Influencing * Leadership: Managing Talent, Inclusive Leadership, Planning and Results oriented, Business Acumen and Financial Literacy, Adaptability and Resilience * APEX / Executive Employees: Strategic Direction and Execution, Risk Management, Leading through Change, Culture Management * Commercial and Sales Employees: Passion, Optimism, Persistence Education, Knowledge, and Skills Requirements * Bachelor's degree in engineering, marketing, or business * MBA or equivalent business management training / degree preferred * Strong, professional English verbal & written communication skills. * 7+ years in a Sales or Customer Service leadership position * 5+ years of experience managing direct reports * 2+ years of A&D industry experience * Demonstrated ability to lead substantial elements of a forecasting process * Demonstrated ability to effectively improve a customer relationship management (CRM) tool, preferred * Familiarity with cable technology, interconnect products, and/or aircraft electronics, preferred Job Type: Full-time Pay: $165,000.00 - $175,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Retirement plan * Vision insurance Work Location: In person