Now Hiring - San Jose Country Club - Membership Director in Jacksonville, FL

Full description of the position

Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Vision insurance Membership Director San Jose Country Club - Jacksonville, Florida Position Summary The Membership Director at San Jose Country Club is a senior leadership role responsible for driving the growth, retention, and long-term vitality of the Club's membership while protecting its traditions, culture, and exclusivity. This position serves as the primary steward of the membership experience--from first inquiry through long-term engagement--and acts as a key connector between prospective members, current members, Club leadership, committees, and staff. The Membership Director develops and executes data-driven recruitment and retention strategies, oversees all membership communications and processes, manages the membership pipeline and database, and plays a critical role in shaping the overall member experience in coordination with Club operations, events, food & beverage, golf, and governance initiatives. Key Responsibilities Strategy, Growth & Planning * Develop and execute comprehensive, data-driven strategies for membership recruitment, retention, and engagement aligned with the Club's long-term Strategic Plan and financial goals. * Monitor and manage membership levels, category mix, waitlists, attrition trends, and initiation fee positioning. * Collaborate with senior leadership and the Board on membership policies, category structures, and long-range planning tied to capital initiatives and facility enhancements. * Serve as a key advisor to leadership on market conditions, competitive positioning, and membership demand. Membership Recruitment & Sales * Market the value, culture, and experiences of San Jose Country Club to qualified prospects. * Cultivate member referrals and ambassador-driven recruitment. * Manage the full membership sales cycle including tours, interviews, applications, and onboarding. Retention, Engagement & Member Experience * Proactively engage members to strengthen satisfaction and loyalty. * Partner with committees and department heads to enhance programming and events. * Oversee new member onboarding and integration. * Curate and communicate the San Jose Country Club story through thoughtful marketing, member referrals, and experiential touchpoints that reflect the Club's culture, amenities, and long-term vision. Operations & Administration * Oversee membership databases and communications. * Manage the membership department budget. * Ensure compliance with bylaws and governance standards. Data Analysis & Reporting * Track and analyze recruitment, attrition, and engagement metrics. * Prepare reports for senior management and the Board. Leadership & Collaboration * Lead and mentor membership staff. * Work cross-functionally to ensure a consistent member experience. Qualifications & Skills * Bachelor's degree preferred. * Experience in membership, hospitality, or sales leadership. * Strong interpersonal, analytical, and leadership skills. * Experience managing budgets and teams. What Success Looks Like * Sustainable membership growth. * High member satisfaction and retention. * Strong data-driven governance support.