Now Hiring - Martz Bus Terminal - Account Manager - Florida in Saint Petersburg, FL

Full description of the position

Account Manager - Florida Location: Florida (market-based; limited travel) Departmen t: Sales Reports To : Senior Director of Business Development Employment Type : Full-Time, Exempt About Martz Bus Martz Bus is a fifth-generation, family-owned motor coach transportation company proudly serving customers since 1908. Built on a foundation ofintegrity, service, accountability, and teamwork , Martz is committed to long-term partnerships with our clients and communities. Position Overview The Account Manager serves as the primary relationship owner for key client accounts within an assigned Florida market. This role is responsible for retaining, servicing, and strategically growing existing business , while ensuring a seamless and positive customer experience. Working closely with the Business Development Manager, the Account Manager ensures continuity from client acquisition through long-term relationship management. This position is ideal for a professional who excels at consultative relationship building and proactive service--not transactional sales. Key Responsibilities Account Retention & Relationship Management * Serve as the primary point of contact for assigned key accounts * Build trust-based, long-term client relationships through consistent communication and responsiveness Client Service & Coordination * Partner with operations, dispatch, and support teams to ensure service expectations are clearly defined and consistently met * Act as the client advocate internally to resolve issues and improve service delivery Account Growth & Strategy * Identify opportunities for account expansion, cross-selling, and upselling within existing clients * Develop annual account plans in collaboration with Business Development leadership * Support contract renewals, extensions, and proposals Performance & Data Analysis * Monitor account performance using CRM and sales analytics tools * Track activity, forecast revenue, and proactively identify at-risk accounts Collaboration & Representation * Work closely with Inside Sales and Business Development teams * Represent Martz Bus in client meetings, events, and market functions * Share client insights, trends, and competitive intelligence with leadership Availability & Coverage * Remain accessible during weekends or after-hours as needed to support key accounts and ensure service continuity What We Offer * Competitive salary and incentive opportunities * Comprehensive benefits package (medical, dental, vision, 401(k), etc.) * Growth opportunities within a stable, values-driven organization * A collaborative culture focused on service excellence and long-term success Our Values Martz team members are expected to do the right thing, focus on service, work with a positive attitude, act with integrity, take accountability, and work as a team with innovation. Indeed123