Now Hiring - R H Murphy Co - Professional Services Sales and Applications Engineer in Amherst, NH

Full description of the position

Position: Technical Inside-Sales of custom manufactured plastic trays and carriers and protective packaging products for the semiconductor, electronics, and other manufacturing markets Territory: Global We are a small, private corporation in Amherst, NH that has designed and manufactured specialized plastic products for technology companies worldwide since 1984. Our team is known for inventing great products that address unsolved problems while providing real value and great service. The position involves responding to inquiries for component handling products that range from re-orders of previously purchased products to new custom manufactured products for new applications. The customer may not know whether their requirement is a new or existing product and often will assume (mistakenly) that there is a standard, "off the shelf" product. It will be your responsibility to educate the customer about the options, correct misconceptions, construct a "best value" solution, and communicate an offer to the customer. As Sales and Applications Engineer, you will be the primary technical resource for our customers and will be the customers' advocate to internal design and manufacturing staff. The role combines sales, customer support, and technical problem-solving to determine the best solution, prepare an offer, and follow through to secure an order. You'll help drive growth by understanding customer needs, preparing quotes, and supporting ongoing customer relationships. You will collaborate with technical experts at many well-known, respected, and breakout technology companies. While relevant knowledge and experience are highly valued, we recognize that this role draws on a diverse skill set. We are prepared to provide training to fill gaps for an otherwise qualified candidate. This is an "in person" position with the possibility of occasional remote work for special requirements. Most communication with customers is by email, phone, and occasional virtual meetings. Some needed resources and information are not currently accessible remotely. Visits by, and to, customers do occur and infrequent travel may be required. Key Responsibilities include: * Receiving and responding to customer inquiries arriving through email, web forms, and phone calls * Providing technical support to customers unfamiliar with product use or needing help with supporting products * Preparing formal quotations, budgetary estimates, technical descriptions of offers, including pricing recommendations for internal review and ultimately delivery to the customer * Customer meetings (mostly virtual) and calls to gather information and provide support to the sales process * Reviewing purchase orders and related documents * Responding to requests for completion of customer forms, quality surveys, NDA agreements, compliance documents Qualifications: * Engineering degree or equivalent knowledge and experience * Experience in technical sales, applications engineering, or manufacturing support * U.S. citizen Required skills (possessed at hiring or acquired quickly): * Excellent verbal, written, and technical communication skills * Demonstrated ability and willingness to learn, as needed, to fill knowledge and skill gaps * Proficiency with Microsoft Office - Word, Excel, Outlook, PowerPoint - and Adobe PDF viewing and editing * Ability to read mechanical drawings and understand GD&T * Ability to review and understand contract language including terms and conditions * Ability to communicate total value (dollarization) in the context of quoting and sales presentations * Wear multiple hats in autonomous and small group work situations with ambiguous or overlapping responsibilities (small business environment) Desired skills: * Mechanical engineering and design * Plastics engineering and design, including material properties and selection * Experience or familiarity with injection molding * Experience or familiarity with semiconductor manufacturing (back end), pick and place automation, and electronics/PCB assembly * Experience or familiarity with JEDEC standards and semiconductor packaging technology * Familiarity with ITAR, CMMC, RoHS, REACH and ISO regulations * ESD management materials, techniques, and measurements Compensation and Benefits: * Salary range: $50k to $80k per year (based on experience and skills) * Company-performance-based bonuses * Health insurance (shared cost) * Paid time off and holidays * Retirement plan (401(k) with company contribution) * Professional development or training opportunities This below was generated by Indeed AI: Job Overview We are seeking a dynamic and technically skilled Sales and Application Engineer to join our team. This role combines technical expertise with sales acumen to drive product adoption and customer satisfaction. The ideal candidate will have a strong background in computer networking, cloud platforms, virtualization, and scripting, with the ability to deliver compelling product demonstrations and support pre-sales activities. This position offers an exciting opportunity to work at the intersection of technology and customer engagement, supporting our growth in innovative solutions. Responsibilities * Engage with prospective clients to understand their technical needs and present tailored product demonstrations. * Support pre-sales activities by providing technical insights and solutions aligned with customer requirements. * Collaborate with sales teams to develop strategies for technical sales pursuits. * Assist in the design, deployment, and troubleshooting of networked solutions utilizing AWS, Azure, VMware, Linux, and other cloud or virtualization platforms. * Develop and deliver technical presentations and product demos to showcase features and benefits. * Provide post-sales technical support to ensure successful implementation and customer satisfaction. * Contribute to project management efforts by coordinating technical resources and timelines for client projects. * Analyze customer requirements and provide expert guidance on product integration and optimization using Python, Bash (Unix shell), and other scripting tools. * Stay current with industry trends in cloud computing, virtualization, and networking technologies to inform sales strategies. Requirements * Proven experience in technical sales or pre-sales engineering within the IT or cloud infrastructure industry. * Strong knowledge of computer networking concepts, AWS, Azure, VMware, Linux, and related cloud/virtualization technologies. * Proficiency in scripting languages such as Python and Bash (Unix shell). * Excellent analysis skills to assess customer needs and recommend appropriate solutions. * Demonstrated ability to conduct engaging product demos that effectively communicate technical value propositions. * Project management skills with the ability to coordinate multiple stakeholders and deliver results on time. * Strong communication skills for presenting complex technical information clearly to diverse audiences. * Relevant experience in technical consulting or solution architecture is preferred. This role is integral to bridging the gap between innovative technology solutions and customer success, requiring a blend of technical expertise, sales capability, and excellent interpersonal skills. Job Type: Full-time Pay: $50,000.00 - $80,000.00 per year Benefits: * 401(k) * Health insurance Application Question(s): * Do you have training or experience as an engineer in at least one of the following areas: mechanical engineering, plastics engineering, industrial automation, semiconductor manufacturing, or some adjacent technical field? * Do you agree that you are qualified for an in-person, technical position that requires frequent customer engagement, a working knowledge of engineering principles, the ability to read and understand technical drawings, and are agreeable to the specified salary range? Experience: * Mechanical knowledge: 1 year (Required) * Blueprint reading: 1 year (Required) * Customer support: 1 year (Required) * Microsoft Office: 1 year (Required) Language: * English (Required) Ability to Commute: * Amherst, NH 03031 (Required) Work Location: In person