Now Hiring - Confidential - Professional Services Salon Manager & Sales in New York, NY

Full description of the position

About Us We are a fast-growing, entrepreneurial, and mission-oriented company attempting to challenge the status quo in the salon industry. We pride ourselves on only hiring "A Players" and giving them the training, tools, and autonomy to deliver on the company's long-term vision. We have lofty goals and are looking for exceptional individuals who want to be part of something special and foster innovation in the beauty industry. What We 're Looking For We are seeking a dynamic and service-driven Concierge Manager who embodies a true service heart and consistently delivers above-and-beyond experiences and acts as the face of our brand and company values. The ideal candidate combines high emotional intelligence with professionalism, fostering a culture of maturity, accountability, and focus on delivering results. This role requires someone who is coachable, adaptable, and open to giving and receiving feedback at every level of the organization--while also bringing an entrepreneurial spirit to identify opportunities, build relationships, and drive growth. The Concierge Manager should have an intuitive understanding of customer needs, a genuine passion for cultivating connections, and the confidence to deliver results through both relationship-building and sales excellence. (Please note: This is not a stylist position.) Key Responsibilities & Behavioral Attributes Recruitment & Sales * Drive recruitment and retention of salon suite owners by cultivating strong relationships and delivering exceptional experiences. * Lead engaging tours for prospective salon owners and accurately document notes to support follow-up and conversions. * Collaborate with sales management during update and strategy calls to consistently achieve and exceed 95%+ occupancy goals. * Confidently guide prospects through the leasing journey, effectively communicating value, overcoming objections, and closing with professionalism. Property & Operations Management * Oversee property management by ensuring safety, coordinating repairs and maintenance, and maintaining cleanliness standards throughout the day. * Manage administrative processes, including suite lease applications, agreements, background checks, and recordkeeping. * Coordinate the salon owner move-in process, including inspections, key distribution, Welcome Packets, and supply readiness. * Ensure all salon common areas are clean, well-maintained, and aligned with brand ambiance. * Plan, organize, and host member events for salon owners to foster community and engagement. Exceptional Customer Experience * Deliver elevated customer service that is personalized, thoughtful, and memorable. * Approach each customer with genuine curiosity, taking time to understand their story, preferences, and needs. * Anticipate and proactively address customer needs with intuitive, above-and-beyond solutions. Emotional Intelligence & Leadership * Navigate sensitive customer and colleague situations with empathy, discretion, and confidence. * Balance a customer-first mentality with a focus on business priorities and measurable outcomes. * Maintain professionalism and personal boundaries while building authentic relationships. Coachability & Growth Mindset * Demonstrate openness to training, feedback, and evolving standards of excellence. * Encourage continuous improvement and professional development for self and peers. Networking & Business Development * Actively network in the community and beyond to grow brand awareness. * Build and nurture relationships with potential customers, partners, and influencers. Entrepreneurial Drive * Approach the role with an entrepreneurial mindset, taking ownership of results and seeking innovative ways to grow the business. * Identify opportunities to expand customer engagement and revenue through creative strategies and partnerships. * Demonstrate resilience, resourcefulness, and accountability in achieving business goals. Qualifications * 3+ years of experience in salon management, hospitality, leasing, property management, luxury retail, or customer service, with a strong background in sales or leasing is strongly preferred. We will consider candidates that demonstrate exceptional service and ability to help others in different fields. * High degree of emotional intelligence with the ability to build trust, manage sensitive situations, and maintain composure under pressure. * Entrepreneurial spirit with a demonstrated ability to take initiative, innovate, and deliver measurable results. * Coachable and open to feedback, with a growth-oriented mindset. * Strong ability to anticipate customer needs and deliver elevated, intuitive service. * Genuine curiosity about people and the ability to connect authentically with diverse customers. * Confident closer with the ability to balance empathy and assertiveness in the sales process. * Skilled networker, comfortable building connections in both professional and social settings. * Socially driven individuals with excellent communication and interpersonal skills with a natural passion for helping others. Why Join Us This role offers the unique opportunity to combine luxury-level customer service with entrepreneurial business growth. You'll represent a brand that values human connection, curiosity, coachability, and excellence while driving tangible impact through customer loyalty and leasing success. Job Type: Full-time Pay: $80,000.00 - $110,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Experience: * work: 8 years (Required) * Lead Salon Manager: 4 years (Required) Work Location: In person