Now Hiring - Old Louisville Stay - Professional Services Sales & Marketing — Innkeeper in Louisville, KY

Full description of the position

Role Overview The Sales & Marketing -- Innkeeper is a hybrid leadership role combining onsite hospitality stewardship with responsibility for driving visibility, demand, and longterm guest relationships across the Old Louisville Stay portfolio. While this role includes the daily responsibilities of an innkeeper, its primary focus is telling the Old Louisville Stay story, strengthening direct bookings, and supporting sustainable revenue growth. This role is ideal for someone who values authentic hospitality and understands that the most compelling marketing begins with lived guest experience. Core Innkeeper Responsibilities As an innkeeper, this role serves as a visible and trusted steward of the property: * Serve breakfast five (5) mornings per week, following established menus, service flow, and presentation standards * Breakfast service is supported by the culinary team through prepared and preportioned components; this role focuses on execution, presentation, and guest interaction rather than cooking from scratch * Act as a warm, knowledgeable, and professional face of Old Louisville Stay to guests * Be available after hours to assist with special guest needs or unexpected situations * Maintain a calm, attentive presence that contributes to a safe, secure, and wellmanaged environment * Represent the inn respectfully within the surrounding neighborhood and historic context *Sales & Marketing Leadership Responsibilities The Sales & Marketing -- Innkeeper owns the execution and evolution of Old Louisville Stay's marketing and sales efforts: * Develop and execute marketing strategies aligned with the brand's historic elegance and hightouch hospitality * Manage and update website content, guestfacing messaging, and broader digital presence * Oversee email communications, special offers, and guest lifecycle touchpoints * Build relationships with repeat guests, partners, corporate clients, and local organizations * Support sales efforts for events, extended stays, and curated experiences * Identify opportunities to increase direct bookings and reduce reliance on thirdparty channels *Digital Presence & Demand Channels This role holds responsibility for ensuring Old Louisville Stay's digital visibility meaningfully supports awareness, credibility, and direct bookings: * Own and maintain the brand's presence across key digital channels * Guide social media strategy and content to reflect the guest experience, historic character, and brand voice * Ensure core SEO best practices are applied across website content and guestfacing pages * Use digital channels deliberately as part of a broader demandgeneration and relationshipbuilding strategy *Brand, Storytelling & Guest Insight This role bridges lived hospitality with outward storytelling: * Translate onproperty guest experience into compelling brand narratives * Coordinate photography, storytelling, and content that authentically reflect the inns and neighborhood * Ensure brand voice and tone remain consistent across all guest touchpoints * Capture guest feedback and insight to continuously refine messaging and positioning *Systems, Metrics & Continuous Improvement The Sales & Marketing -- Innkeeper supports disciplined, measurable growth: * Track and interpret key performance indicators such as booking mix, occupancy trends, and channel performance * Use shared systems to plan, document, and measure marketing initiatives * Test, evaluate, and refine campaigns based on performance and guest response * Maintain organized records, calendars, and documentation within shared systems * Contribute to evolving SOPs related to sales, marketing, and guest communications *Technology & Systems Mindset * Comfortable operating in a techforward hospitality and marketing environment * Confident using content management systems, email platforms, and reporting tools * Values clarity, documentation, and repeatable processes * Approaches creativity with structure and measurable intent *Living & Availability Requirements (Innkeeper Portion) * This position requires residing on site in employerprovided accommodations * Onsite residence supports: * Breakfast service five (5) mornings per week * Afterhours guest needs * Overnight and evening presence * Accommodations are designed for singleoccupant or adultcouple residency and are not intended for family or dependent housing * The living arrangement must support quiet hours, professional boundaries, and full availability consistent with inn operations *Compensation & Benefits * Competitive compensation commensurate with experience * Ten (10) paid vacation days annually * Employerprovided onsite housing as part of the innkeeper role * Opportunity to shape and grow the brand of a distinctive hospitality portfolio *Qualifications & Attributes * Experience in sales, marketing, communications, or hospitality branding * Strong written and visual storytelling skills * Strategic thinker with handson execution ability * Organized, proactive, and systemsminded * Enjoys guest interaction and translating insight into meaningful outreach Why This Role Matters At Old Louisville Stay, sales and marketing are not separate from hospitality --they flow directly from it. This role ensures that the warmth, character, and care guests experience on property are reflected clearly and honestly in how the inns are presented to the world. By living on site and engaging with guests every day, the Sales & Marketing -- Innkeeper brings insight that cannot be outsourced or abstracted. That lived perspective shapes how stories are told, how demand is cultivated, and how longterm relationships are built with guests who return year after year. This role plays a critical part in: * Preserving the integrity and voice of the Old Louisville Stay brand * Increasing direct bookings and longterm guest loyalty * Translating authentic hospitality into sustainable, valuesaligned growth Job Type: Full-time Pay: $54,400.00 - $65,000.00 per year Benefits: * Flexible schedule * Paid time off * Relocation assistance Work Location: In person