Now Hiring - Fox Insurance & Investments - Client Service Agent in Louisville, KY

Full description of the position

Are you tired of sales quotas and long hours? Do you want an employer who values work-life balance? We might be the agency for you! We are seeking a courteous professional with a pleasant phone demeanor and eagerness to ensure clients receive great customer service. We are a family-owned, independent insurance agency offering home, auto, business, and life insurance for clients in Indiana and Kentucky. As a small business, we pride ourselves on building relationships with our clients and our employees. We are looking for a candidate willing to go that extra mile to provide a friendly and quality customer experience. We believe when you treat others how you want to be treated, everyone succeeds. Responsibilities: - Respond to client inquiries regarding existing policies and coverage; make requested changes - Maintain electronic records of client interactions and transactions including inquiries, changes, claims, comments, and actions taken - Answer incoming calls and schedule office appointments - Produce and submit evidence of insurance as requested - Monitor status and completion of policy changes for accuracy and quality assurance - Obtain client information requested by underwriting and ensure policy compliance - Process claims, maintain contact with clients during claim process, and ascertain satisfaction - Handle client payments and ensure accurate billing - Process quote information for prospective new clients and ensure eligibility guidelines are met - Assist with administrative tasks including electronic scanning and filing, deposits, packet assembly, mailings, and other similar tasks - Other duties as assigned Qualifications/Skills: Applicant should be professional, have good time management skills, the ability to multi-task and prioritize work, excellent written and verbal communication skills, strong organizational skills, must be detail-oriented, show initiative, and have the ability to think critically and work independently. Must be proficient in Microsoft Word, Outlook, and Excel. Must have accurate and efficient typing skills. Requirements: Applicants must be currently licensed in Property and Casualty insurance. Minimum of a high school diploma with 2-5 years of experience working in an office setting in insurance, customer service, or an equivalent field. Candidates must be willing to submit to a background check. Work Environment: This job is a full-time position and operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, etc. Requires operation of a computer and viewing a monitor screen for extended periods of time (stationary position). Must be able to frequently communicate and exchange accurate information by phone and in-person with clients. Compensation: Starting at $25 per hour (commensurate with experience; non- commission based) with potential to earn bonuses Benefits: 3 weeks paid leave (plus two bonus days), 14 paid holidays, paid bereavement leave, licensing CE credit reimbursement Regular Hours: Full-time,8:45 a.m. to 5:00 p.m. Monday - Friday (37.5 hour work week) Office Location: 2920 Frankfort Avenue, Ste. 102, Louisville, KY 40206 While all submissions are appreciated, only those candidates selected for an interview will be contacted. Job Type: Full-time Pay: From $25.00 per hour Expected hours: 37.5 per week Benefits: * Paid time off Experience: * Customer service: 3 years (Required) License/Certification: * Property & Casualty License (Required) Work Location: In person