Now Hiring - Kappa optronics Inc. - Field Service Engineer in Mountainside, NJ

Full description of the position

The ideal candidate will have: * A strong, demonstrable track record in service of industrial imaging systems or similar technological products * An interest in learning about and supporting high performance cameras in many dynamic working environments * A high level of comfort working with IP-addressed hardware/software and MS Office programs Position Responsibilities: * Install, provide training, maintain and repair customers' Kappa camera systems * With support from Kappa, troubleshoot software, hardware and electronics issues * Maintain good communication between Sales and Service departments * Write visit reports, quote spare parts, maintain equipment records and communicate and follow up on open issues * Provide onsite service support as called for in the territory of USA and Canada * Travel is approx. 40% field service and 60% home-office based technical support * Majority of travel is primarily in the Northeast region * Supervisor opportunity: Junior field service colleague will report to this position Preferred Experience/Background: * Undergraduate degree in Mechanical, Electrical or Engineering Technology, or related STEM. Preferred: 2-3 years of experience * In place of a degree: 3+ years of demonstratable field service experience * Direct experience in the industrial imaging or Power Distribution markets a plus * Comfortable with a hands-on approach to instrument diagnostic and repair work * Sales skills and experience a big plus Requirements and Skills: * A self-starter who is focused, reliable, flexible, and well-organized * Practical ability to troubleshoot and problem-solve by phone, email, and hands-on * Ambitious, determined and self-motivated, with demonstrated success working independently while tapping company resources for support * Comfortable providing training and presenting to small groups * Ability to meet deadlines * Flexibility in work hours - occasional weekend travel - short notice travel * Clearance and willingness to travel extensively within USA and Canada * Comfortable working at heights or elevated platforms * This role requires crawling under switchgear, climbing ladders, working from heights greater than 20 ft, or in tight spaces, or working while lying on your side or back. You will also need the ability to lift at least 50 lbs * Must be eligible for a Transportation Worker Identification Credential (TWIC) * Strong IT fundamentals related to network and industrial IoT * Professional presence that represents the company's image to customers and partners Job Type: Full-time Pay: $60,000.00 - $100,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Application Question(s): * Have you worked in the past with ethernet switches and cabling? * Are you comfortable working at heights including ladders, scissor lifts and elevated platforms? * Do you have experience with IP based equipment? * Have you previously harnessed up to do work at elevated heights? * Have you previously configured or troubleshot PC-based control software? Willingness to travel: * 50% (Required) Work Location: Hybrid remote in Mountainside, NJ 07092