Now Hiring - Astor Chocolate - Professional Services Sales Support Specialist – Sales Operations Assistant in Lakewood, NJ

Full description of the position

Company Profile: Astor Chocolate is a 4th generation privately held, family-owned company and has been a leading purveyor of chocolate for over 90 years with our core strengths being innovation, creativity, and dedication to creating premium products. The company services multiple industries ranging from Hospitality, Travel Retail, Food Service, ASI, and Gourmet specialty retailers. Astor, with our energetic team atmosphere, believes the success of our growth is our strong commitment to developing our employees' potential. We are committed to building the company with talented, and motivated individuals who will uphold our mission of being a market leader, by innovating and servicing our customers with extreme dedication. Primary Function: Working together with our Sales Team, Astor is seeking a Sales Operations Assistant to support them with project coordination and customer service needs. This position will work in close collaboration with our design, product development and production teams in creating exceptional products to meet our customers' requests. The right tenured individual will be flexible and possess the ability to work in a mid-size company that requires a multi-tasking "can do" detail-oriented attitude. The ideal candidate is quick, smart, meticulous, flexible, a creative problem solver, promotes teamwork between departments and is tenacious about achieving organizational goals. Primary Responsibilities: * Maintain strong internal and external customer service focus and attitude at all times * Serve as liaison between design, sales, production, and logistics teams related to customer needs and specific requests * Liaise and respond to senior stakeholders and other leadership team members for any business-related request, including meetings and supporting material preparation * Own and maintain library of all relevant Astor Chocolate marketing materials and to assist in trade show planning * Communicate as needed with customers to ensure all requirements and deadlines are met * Collaborate effectively with internal teams to anticipate and solve problems before they occur * Assist the sales teams with order entry (system input) and order follow up; analyze, understand, communicate, and resolve any allocation issues * Work directly with Production Scheduling and Production staff to ensure orders are produced, shipped on time, and logistical issues related to shipping are resolved * Manage and request freight quotes from internal logistics department; ensure communication and timelines are met * Pro-actively tackle issues related to administrative processes to ensure speed and efficiency Qualifications, Essential Skills, and Experience: * 3 years previous office experience within Administrative Assistant capacity * Ability to develop quality relationships and communicate effectively with management, peers, internal teams, suppliers, and customers * Exercises professional discretion, sound judgment and decision-making abilities * Must be flexible, have a high degree of autonomy, self-confidence, and enthusiasm with strong interpersonal skills * Detail oriented and can manage multiple projects simultaneously, ensuring meetings are prioritized and deadlines are met * Excellent organizational, written and presentation communication skills * Self-motivated and self-starter with the ability to work under pressure * Interact professionally and interface with all levels within the organization. * Independent self-starter who must be comfortable working in a fast-paced environment. * Strong computer skills: Microsoft Word, Excel, PowerPoint. Experience with creating presentations * Experienced in SAP * Required: In-office collaboration in our Lakewood, NJ headquarters (5 days/week) Benefits: At Astor Chocolate, we ask a lot of our employees, and we give a lot in return. We believe that every successful relationship is reciprocal. In addition to your competitive salary, we offer a compliment of benefit offerings. The most important benefits we believe we can provide you are: * A work environment that is positive and engaging, yet challenges you to perform your absolute best work * A company that you can "call home" for as long as you would like to * A job that does not feel like a job because you are actually enjoying what you are most passionate about * Recognition for a job well done COMMITMENT TO DIVERSITY: Astor Chocolate recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion and cultural differences. Astor Chocolate is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. Job Type: Full-time Pay: From $25.00 per hour Expected hours: 10.0 - 30.0 per week Work Location: In person