Now Hiring - Lano Equipment, Inc - Mobile Service Writer in Anoka, MN

Full description of the position

Job Description Job Title: Mobile Service Writer - Heavy Equipment / Lawn & Garden Location: Anoka, MN About Us Lano Equipment is a family-owned business with a long history of serving Minnesota's construction, landscaping, and agricultural communities. From chainsaws to large earthmoving equipment, our Service Department supports it all. We're growing and looking to add a Mobile Service Writer in our Anoka store to work directly with our in-shop and mobile service teams to keep our customers up and running. Position Overview The Mobile Service Writer is responsible for coordinating mobile service operations, ensuring timely repairs, and delivering exceptional customer service. This role serves as the main liaison between customers and our service team, helping to manage schedules, parts, warranty claims, and documentation while supporting the success of our mobile technicians. Key Responsibilities Customer Interaction * Act as the primary point of contact for mobile service customers. * Clearly communicate service options, pricing, and estimates. * Follow up on completed services to ensure customer satisfaction. Service Coordination * Schedule and coordinate mobile service appointments. * Work closely with technicians to ensure they have the parts, tools, and information needed. Documentation & Record Keeping * Accurately maintain service orders, invoices, warranty paperwork, and customer records. * Prepare and distribute service reports. Parts & Inventory Management * Assist in managing inventory for mobile technicians. * Order parts as needed and maintain supplier relationships. Technical Knowledge & Support * Develop a working knowledge of equipment types and common service needs. * Provide technical assistance and troubleshooting support as needed. Sales & Upselling * Identify opportunities to promote additional services, parts, or maintenance programs. * Recommend service contracts to strengthen customer relationships. Warranty Claims * Collect and verify all required information for warranty processing. * Prepare and submit warranty claims to vendors. Qualifications * High school diploma or equivalent (technical degree preferred). * Previous service writing experience, ideally in heavy equipment or automotive. * Strong customer service and communication skills. * Basic understanding of heavy equipment mechanics and maintenance. * Ability to multitask and thrive in a fast-paced environment. * Proficiency with service management software and Microsoft Office Suite. Working Conditions * Travel to customer locations required. * Occasional lifting of heavy parts. * Work in varying outdoor and indoor conditions. Lano Equipment is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. Job Type: Full-time Pay: $24.00 - $29.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Retirement plan Work Location: In person