Now Hiring - Confidential - Professional Services Customer Service Specialist With Office Experience in Jersey City, NJ

Full description of the position

JOB LOCATION: JERSEY CITY, NJ (In Office Job) We are a third generation, family-owned, specialty food distributor located in Jersey City, NJ, servicing the food industry for over 65 years. We are seeking an enthusiastic, motivated Customer Service Specialist who is interested in the food industry to join our team. The candidate will be responsible for taking customer phone and email orders, handling any customer concerns and delivery issues, and performing order entry and inside sales support duties. This is a great opportunity to learn about the food business as you grow within the position. Additional Responsibilities: * Provide information about our products and services * Troubleshoot and resolve product issues, interacting with logistics when necessary * Offer suggestions for substitutions, up-sell products * Interact with company's sales staff, handling issues with their customers' orders * Update customer records based on interactions * Be aware of our constantly evolving products and services * Taste test product Qualifications: * Previous food service office experience in customer service, inside sales support and/or order entry strongly preferred * Accurate data entry skills * Ability to build rapport and develop relationships with our customers * Ability to prioritize and multitask * Positive and professional demeanor * Excellent written and verbal communication skills * Solid math and computer skills * Able to maintain regular and reliable attendance Education: * High school diploma strongly preferred, college degree a plus Compensation: * Competitive pay plus benefit package including: medical and dental insurance, 401(k), life insurance, vacation, holiday and sick pay. We also offer product purchase discounts! This is a full-time, in office position with overtime. Free parking in our own private lot! Easy access to train/bus. Come join a highly established family business and a leader in its field. Job Type: Full-time Pay: $21.00 - $22.00 per hour Expected hours: 45 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off Application Question(s): * How many years of customer service office experience do you have? * Can you work overtime? Ability to Commute: * Jersey City, NJ 07302 (Preferred) Work Location: In person