Now Hiring - Group 1 Automotive, Inc. - Service BDC Agent - Honda of Owings Mills in Owings Mills, MD

Full description of the position

Overview: * Honda of Owings Mills* is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are growing and looking for Service Business Development Center Agent to join our team! A Service BDC Agent should be passionate about customer service, take pride in their work and enjoy being part of a winning team that cares about employees. * We offer... * Market Leading Pay, based on experience, Plus Bonuses * A Great Working Environment with the Latest Equipment * Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition * Health, Dental & Vision Insurance * Life & Disability Insurance * 401(k) with Company Match * Paid Time off * Employee Vehicle Purchase Program * Employee Stock Purchase Plan * Pinnacle Awards Program In addition to competitive pay we offer our associates the following benefits: * Health Insurance * Dental insurance * Vision, Life, Disability insurance * 401(k) plan with company match * Paid vacation * Employee Stock Purchase Plan * Employee Vehicle Purchase Program * Professional work environment, with job training and advancement opportunities Responsibilities: * Receive inbound service calls * Contact present customers (phone, email) to maintain and improve customer loyalty * Develop pipeline of service opportunity leads through networking, cold calling, and referrals * Customer Satisfaction follow up calls * Appointment confirmations and reminders * Missed appointment follow up * Declined services follow up * Any additional duties assigned by manager * Stay up to date on active service specials and ongoing Honda manufacture recalls * Properly inform and advise customers on what to expect with their service appointments * Outstanding Customer Service Qualifications: * Auto dealership Internet or Business Development Center (BDC) experience is a plus! * Superior communication and customer service skills * Solid working knowledge of the Internet * Maintaining a positive, can-do attitude * High School Diploma or equivalent The pay for this position is $16.20 - $18.00/hr. based on experience. * Group 1 Automotive* , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and the United Kingdom. _ If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail._ To learn more about our company, visit [please apply online] Apply today or refer a qualified friend. All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.