Now Hiring - American Resort Services, LLC - Call Center Representative - Timeshare Exit in Las Vegas, NV

Full description of the position

We are looking for a timeshare Exit Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will call existing timeshare owners, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. This is a 100% commission position. Hours of operation Monday - Friday from 9:00 AM -4;00 PM.

• This is not a work from home position!

Responsibilities

• Manage large amounts of outbound calls in a timely manner
• Follow communication "scripts" and pass calls to a t/o manager.
• Identify customers' needs, clarify information, research every issue and pass your calls to a Senior Representative/Manager to book appointment.
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets Skills
• Previous experience in sales
• Track record of over-achieving quotas
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to read , write, speak English professionally. Job Type: Full-time Projected Total

Compensation

: $50,000.00 - $100,000.00 per year People with a criminal record are encouraged to apply Work Location: In person