Now Hiring - Uniguest, Inc. - Director of Pre-Sales Engineering (Remote U.S.) in Nashville, TN

Full description of the position

Position Summary The Director of Pre-Sales Engineering will lead a high-performing team of Sales Engineers to support enterprise and mid-market sales efforts for our SaaS platform specializing in digital engagement, content management, and video distribution. This leader will play a pivotal role in driving technical excellence, customer confidence, and revenue growth by ensuring compelling, technically sound, and value-aligned solutions are presented to prospects across multiple industries. This is a remote position that entails around 40% travel to client sites in support of customer engagements as needed. You will partner closely with Sales, Product, Customer Success, and Engineering to shape solution strategy, influence roadmap priorities, and elevate our competitive position. This role is ideal for a hands-on leader with deep experience in SaaS, digital communications, streaming/video delivery, and enterprise platform architecture. Primary Responsibilities Leadership & Team Management * Lead, mentor, and grow a team of Sales Engineers responsible for discovery, solution design, demos, and RFP responses. * Create repeatable best practices for technical engagement, demo standards, proof-of-concept execution, and solution documentation. * Foster a culture of customer empathy, technical rigor, and continuous improvement. * Partner with Revenue leadership to establish hiring plans, training frameworks, and performance metrics for the team. Pre-Sales Execution * Oversee all pre-sales activities, including discovery sessions, technical presentations, architectural whiteboarding, and enterprise-grade demos tailored to industry needs. * Support complex enterprise opportunities that require deep technical customization, integration strategy, scalability planning, and security assessments. * Design and articulate solutions that leverage digital engagement, omnichannel delivery, video distribution, analytics, and platform APIs. Strategic Influence * Serve as a technical authority and thought leader in digital signage, video streaming, employee engagement, and multi-channel communication platforms. * Collaborate with Product Management to bring field insights into roadmap planning--representing customer needs, market trends, and competitive intelligence. * Partner with Marketing on messaging, product positioning, and sales enablement materials. Cross-Functional Partnership * Work with Implementation/Professional Services to ensure solution designs transition smoothly to delivery. * Align with Customer Success to validate account expansion opportunities and long-term platform adoption strategies. * Influence GTM and sales strategies through deep understanding of user workflows, vertical requirements, and technology ecosystem integrations. Experience & Skills * Experience supporting customers in industries such as retail, corporate communications, education, hospitality, or healthcare. * Familiarity with analytics platforms, content management workflows, video encoding/transcoding, or digital experience platforms (DXP). * Ability to build scalable demo environments, proof-of-concept frameworks, and technical sales playbooks. Required Qualifications * 8-12+ years of experience in Sales Engineering or Solutions Consulting for SaaS platforms, including at least 3+ years in a leadership role. * Strong background in video distribution, streaming technologies, CDN architectures, digital signage, or enterprise communication platforms. * Expertise with cloud-native architectures (AWS, Azure, GCP), REST APIs, SSO/IdP systems (SAML, OAuth), and enterprise security/compliance requirements. * Exceptional communication, storytelling, and presentation skills--capable of engaging both technical and executive audiences. * Demonstrated ability to drive pre-sales strategy in fast-growth environments. * Ability to travel up to 40% of the time What We Offer * Competitive Benefits Package*: Including health, dental, vision, and retirement plans (*dependent on position, location, and eligibility). * Employee Assistance Program (EAP): Support for personal and professional well-being. * Career Development : Opportunities for advancement within Uniguest's growing global organization, especially for exceeding ARR targets. * Performance Commission Plan: Lucrative incentives tied to ARR and pipeline growth. * Employee Recognition Rewards Program: Acknowledging outstanding contributions. * Dynamic Work Environment: Collaborate with a passionate team across sales, presales, delivery, and support, backed by industry leaders like Samsung and Cisco. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our turnkey consumer-facing technology solutions include hardware and Digital Engagement software packages (IPTV, CMS, kiosks), system implementation, and 24/7/365 multi-lingual support for public space kiosks, digital signage, interactive TV, tablets, remote printing, and more. Designed to deliver consistent and safe experiences, Uniguest empowers clients like NCAA stadiums, QSR chains, and corporate enterprises to engage customers effectively. Uniguest is committed to equal employment opportunity, prohibiting discrimination and harassment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other protected basis.