Now Hiring - Curana Health - Sales Implementation Manager in Columbus, OH

Full description of the position

: At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults--and we're looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we've grown quickly--now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place--and we look forward to working with you. For more information about our company, visit [please apply online] Summary: The Sales Implementation Manager plays a key role in turning signed partnerships into successful, high-impact launches. This position owns the end-to-end implementation of new Medicare plans for partner senior living communities, serving as the bridge between Sales and Operations. You'll lead implementation planning, coordinate cross-functional teams, train internal and external users, and act as the primary point of contact for partners throughout the rollout. The goal is simple but critical: deliver a smooth, on-time implementation that meets client expectations and delivers real value from day one. Essential Duties & Responsibilities: Implementation & Project Management * Own the full implementation lifecycle for new partner senior living communities. * Develop detailed project plans, timelines, and milestones to ensure smooth deployments. * Track progress, manage dependencies, and ensure on-time, high-quality go-lives. Client & Stakeholder Management * Serve as the primary liaison for partner communities during implementation. * Build trusted relationships by understanding client needs, setting clear expectations, and providing consistent communication and updates. * Manage escalations professionally and ensure issues are resolved quickly and thoughtfully. Cross-Functional Collaboration * Partner closely with Sales, Plan Management, Business Development, Clinical, and other internal teams to ensure alignment. * Coordinate handoffs from Sales and keep internal teams moving toward shared goals. * Identify and resolve gaps between teams to keep implementations on track. Training & Enablement * Lead training sessions for internal teams and senior living staff on new systems, workflows, and solutions. * Ensure users feel confident and supported during and after implementation. Process Improvement & Risk Management * Identify implementation risks, bottlenecks, and recurring challenges early. * Recommend and drive process improvements that enhance efficiency and the client experience. * Develop mitigation plans and proactively manage issues before they impact timelines or satisfaction. Qualifications: * 5+ years of experience working in Medicare, with a strong understanding of plan implementation and healthcare operations. * 1+ years of experience partnering with or supporting senior living communities. * 5+ years of experience in Sales or sales-adjacent roles, with the ability to translate client commitments into operational execution. * 1+ years of experience leading or supporting complex projects, preferably in an implementation or project management capacity. * Proven ability to manage multiple implementations simultaneously while meeting deadlines and maintaining quality. * Strong communication and relationship-building skills, with the ability to manage client expectations and navigate escalations effectively. * Experience working cross-functionally with Sales, Operations, Clinical, and other internal teams. * Customer-focused, consultative mindset with a strong sense of ownership and accountability. * Highly organized, detail-oriented, and comfortable working in fast-paced, evolving environments. * Healthcare or regulated industry experience strongly preferred. This role requires travel to and from one or more assigned facilities using a personal vehicle. A valid driver's license, current auto insurance, and an acceptable driving record are required. Periodic motor vehicle (MVR) checks may be conducted as a condition of, and/or for, continued employment. We're thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine's prestigious Inc. 5000 list. Curana also ranked 16th in the "Healthcare & Medical" industry category and 21st in Texas. This recognition underscores Curana Health's impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.