Now Hiring - Aleo Lighting Inc. - Technical Product Support Specialist in Santa Fe Springs, CA

Full description of the position

About Our Company Aleo Lighting, Inc. is a premier manufacturer of high-performance, energy- efficient LED lighting solutions and a provider of state-of-the-art commercial IoT lighting control systems. We are committed to delivering exceptional lighting experiences by combining superior light quality, energy savings, and advanced functionality. About the Role We're seeking a Technical Product Support Specialist to join our in-office team. This role supports both our engineering and sales departments by managing customer-facing technical tasks. It's ideal for someone who thrives in a structured office environment, is technically minded, highly organized, and comfortable juggling multiple tasks while using digital tools. Who This Role is For * You've worked in technical customer support, project coordination, or technical sales support -- ideally for a product company (lighting, construction, electrical, or related). * You're comfortable in an office, working with documents, layouts, product specs, and internal tools. * You're skilled in using spreadsheets, support ticketing systems, project management tools, and documentation software to track and communicate technical information. * Bonus if you've worked with lighting, controls, or low-voltage systems. Key Responsibilities Sales and Customer Support: * Address technical and application inquiries from sales representatives, customer service teams, and customers. * Provide training and troubleshooting guidance for IoT lighting control systems. * Recommend project-specific lighting applications and solutions. * Help internal team to design accurate photometric layouts. IoT Lighting Control Systems: * Develop control Bills of Materials (BOMs) based on customer specifications and budget constraints. * Use or learn tools like Bluebeam to interpret and mark up control layouts * Coordinate and gather all necessary materials to support pre-commissioning and system preparation activities -- all from the office. * Provide remote technical support to customers and field teams; minimal domestic travel may be required in special cases. Product Support: * Ensure compliance with various certification bodies and manage documentation accordingly * Assist the Marketing and Art department with reviewing technical information for various marketing material and specification documents Production Team Support: * Evaluate and verify Bills of Materials (BOMs). * Develop detailed wiring diagrams and work instructions. * Provide expertise in assessing mechanical and electrical components. Other Responsibilities: * Support customer claims and returns (RGAs), such as troubleshooting and technical support * Help assist with Product Management duties * Perform other technical and product-related duties as assigned Qualifications * Strong technical aptitude, with a self-motivated and goal-oriented mindset. * Proficiency in technical software and computer applications. * Excellent organizational, critical thinking, and communication skills. * Ability to collaborate effectively in a team environment. * 3-5 years of relevant experience, preferably in the lighting industry or a technical role. * High School Diploma or GED required; college degree or trade school certification in a technical field preferred. Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Professional development assistance * Vision insurance Application Question(s): * Can you read and interpret electrical wiring diagrams? * Have you used Bluebeam, AutoCAD, or AGi32 to review or create technical layouts? * Which of the following best describes your technical troubleshooting experience? Option A: I mostly troubleshoot software, passwords, and laptops (Internal IT / Help Desk). Option B: I troubleshoot physical hardware, low-voltage wiring, or electromechanical devices (e.g., Lighting, CCTV, HVAC, IoT, Simulators). Option C: I am a software developer/coder. * Have you ever used a multimeter to test for continuity, voltage, or open circuits in a professional setting? * Do you have professional support experience in any of the following industries? If yes, which one? A. Commercial Lighting / Electrical Controls B. Security Systems / CCTV / Access Control C. Audio Visual (AV) / Home Automation D. Industrial Automation / Manufacturing E. IT / SaaS Only * In 1-2 sentences, please describe a complex hardware or connectivity issue you successfully diagnosed and fixed. * Do you have experience creating technical documentation (SOPs, user guides) or video tutorials for customers? Education: * Bachelor's (Preferred) Experience: * technical support role in electrical or related industries: 3 years (Required) * lighting, control, or related technical fields: 1 year (Preferred) Ability to Commute: * Santa Fe Springs, CA 90670 (Required) Work Location: In person