Now Hiring - Acton Toyota of Littleton - Personal Lines Insurance Customer Support Specialist in Littleton, MA

Full description of the position

We want to hear from you! Join our award-winning team and become part of a legacy of excellence here at Koch Protect. This opportunity will not last long. About us At Koch Protect Agency, we believe in creating a workplace where success is celebrated, challenges are embraced, and fun is always part of the equation. We're proud of our track record--ranked #25 nationally with Progressive, Travelers' 2023 Agency of the Year, and SAN's Mountain Climber Award winners. We currently work with 11 carriers and are supported with qualified leads through our dealership relationship. We are setting the standard for excellence in the insurance industry. With two affiliated dealerships, Acton Toyota of Littleton, and Koch Rt2 Toyota, and access to over 11 different insurance companies, we are growing rapidly. The Role *As a Customer Service Representative (CSR), you 'll be at the heart of our mission to provide exceptional service and maintain a high-retention book of business. *CRS's main functions are to service customers' policies and assist agents with the administrative tasks related to produced sales and service customer accounts. The goal of a CSR is also to create a life-long relationship with clients by maintaining high retention with account rounding additional personal lines products, onboarding, and proving top-tier customer service. CSR will need to assist clients with RTA's, cancelling prior policies, adding additional vehicles, and on occasion rewrite policies when needed. Why Join Koch Protect? * Work-Life Balance * Great Work Environment - holiday lunches and a positive, growth-focused team culture * Bonuses for new business commissions and retention * On- and off-site training: insurance, registry, product, and professional development * License renewal reimbursement * Offer CE credits * Employee discounts on Toyota inventory, service, and parts * Carrier incentives: Red Sox, Bruins, golf outings, concert tickets, dining experiences, and more * Medical, Dental, Vision, Disability Insurance, PTO, paid holidays, 401(k) What Makes You a Good Fit * Valid insurance license is required * Preferred - Property & Casualty, Acceptable - Personal Lines * Self-starter who works well independently and also in a team * Must be professional, organized, goal- and detail-oriented, and empathetic * Strong customer service and carrier communication skills * Comfortable working in a high call volume, fast-paced environment where multitasking and handling interruptions is key * Maintains compliance guidelines and procedures in accordance with the Massachusetts Department of Insurance * Maintains knowledge of new products * Proficient with Excel, Word, and general tech tools * Preferred - Bilingual We want to hear from you! Join our award-winning team and become part of a legacy of excellence here at Koch Protect. This opportunity will not last long. Additional information * Koch Protect is an equal opportunity employer. * Eligible candidates must be authorized to work in the United States. * Koch Protect uses E-Verify Location: Koch Protect Inc. (235 Great Road, Littleton, MA) Job Type: Full-time (Monday through Friday, 9:00 AM - 5:30 PM, with some Saturdays required if team goals are not met) Pay: $35,000.00 - $60,000.00 per year (hourly rate + bonus incentives for retention and commission on new business) Work Location: In-person Job Type: Full-time Pay: $35,000.00 - $60,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Professional development assistance * Referral program * Vision insurance License/Certification: * Personal Lines License (Preferred) * Property and Casualty License (Preferred) Ability to Commute: * Littleton, MA 01460 (Required) Work Location: In person