Now Hiring - State Farm Mutual Automobile Insurance Company - Customer Relations Representative - State Farm Agent Team Member in Escondido, CA

Full description of the position

Benefits: * Simple IRA * License reimbursement * Bonus based on performance * Competitive salary * Flexible schedule * Opportunity for advancement * Paid time off * Training & development ABOUT OUR AGENCY: Our agency first opened its doors in 1983 and has grown into one of the largest agencies in San Diego, California. Before becoming an agent, I worked as an underwriting supervisor, which gave me a strong foundation in policy management and customer service. I'm a proud San Diego State University graduate, and family means everything to me -- I have three kids, and two of them are also State Farm agents. Our office is well-established and known throughout the community; over the years, we've been deeply involved in local schools, churches, and neighborhood events. We offer flexible hours, generous paid time off, a Simple IRA, and licensing reimbursement. Our team is very seasoned with low turnover -- people enjoy working here because we value respect, teamwork, and consistency. Our office culture is built around collaboration and positivity. We're looking for someone who is optimistic, organized, and able to multitask while maintaining a strong focus on serving our customers. The goal here isn't just to sell -- it's to care for our clients and maintain the long-term relationships that make this agency a trusted part of the San Diego community. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Steve Beach - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: * Manage customer inquiries and resolve issues. * Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: * Communication and problem-solving skills. * Experience in customer service preferred. * Ability to handle high-stress situations calmly.