Now Hiring - Humareso - Professional Services Insurance Agency Manager in Fort Myers, FL

Full description of the position

We are seeking an experienced Agency Manager with a Florida 220 Property & Casualty License to lead our insurance operations in Ft. Myers. The ideal candidate will be fluent in Mandarin and English , with proven expertise in both personal and commercial lines. This role requires a strategic leader who can oversee agency performance, manage staff, ensure regulatory compliance, and drive profitability through retention and EBITDA monitoring. Key Responsibilities * Leadership & Operations o Oversee daily agency operations, ensuring efficiency and compliance with state and carrier regulations. o Develop, coach, and monitor employees to ensure productivity, accuracy, and client satisfaction. o Implement best practices for retention tracking, profitability, and operational performance. * Financial & Strategic Oversight o Track agency retention and EBITDA to meet or exceed company targets. o Provide reporting and analysis to ownership on revenue, expenses, and profitability. o Assist in setting and achieving growth goals for both personal and commercial lines. * Client & Policy Management o Service and manage a book of business across personal and commercial P&C lines. o Advise clients on coverage options, risk management, and policy changes. o Ensure accurate handling of renewals, endorsements, cancellations, and claims follow-up. * Typical Property & Casualty Agent Duties (as part of the role) * Quote, bind, and issue new policies for auto, home, and commercial insurance. * Review client accounts to identify coverage gaps and cross-sell opportunities. * Handle renewals, endorsements, audits, and rewrites. * Provide policy explanations, claims guidance, and ongoing client service. * Maintain accurate records in the Agency Management System (AMS). Qualifications * Active Florida 220 P &C License required. * 2+ years of experience in insurance agency operations, including both personal and commercial lines. * Prior management experience, with strong knowledge of agency financials, retention, and EBITDA tracking. * Fluency in Mandarin and English (verbal and written) required. * Strong leadership, communication, and organizational skills. * Proficiency in agency management systems (EZLynx, Applied, TAM, or similar). Preferred * Experience scaling operations or managing multi-location agencies. * Strong analytical and reporting skills for financial and retention metrics. Job Type: Full-time $52,000 - $78,000