Now Hiring - Blevins, Inc - Sales Support Specialist in Nashville, TN

Full description of the position

We are seeking a motivated and detail-oriented Sales Support Specialist to join our team in the crawlspace encapsulation and basement waterproofing industry. The ideal candidate will play a pivotal role in supporting the sales team by managing customer inquiries, streamlining processes, and ensuring the seamless execution of sales operations. This role requires a proactive individual with excellent communication and organizational skills who can thrive in a fast-paced environment. Blevins, Inc. has a long history of success both in sales and profits and in building a culture of being a positive, rewarding work environment. Family owned for over 50 years; the company takes pride in being a leader in its industry and cultivating a spirit of continuous improvement. Each branch location is a free-standing profit center within the multi-branch company. * Onsite Job * Key Responsibilities: * Sales Team Support: * Assist sales representatives in managing leads, quotes, and customer accounts. * Conduct research to identify prospects and make initial contact via phone, email or print. * Prepare and process sales orders, ensuring accuracy and timely follow-up. * Track sales metrics and generate reports to support team performance analysis. * Customer Service: * Act as the first point of contact for customer inquiries, providing product and service information. * Resolve customer concerns related to orders, delivery schedules, and pricing. * Collaborate with the sales team to maintain high customer satisfaction levels. * Inventory and Product Coordination: * Coordinate with the warehouse and logistics teams to ensure product availability. * Monitor inventory levels and work with the Purchasing Team to ensure proper stocking levels. * Provide updates to the sales team on product availability and lead times. * Administrative Tasks: * Maintain accurate records of sales transactions and customer interactions in the CRM system. * Collaborate with Marketing Team on the development and launch of promotions and sales initiatives. * Organize and distribute marketing materials to the sales team and customers. * Manage schedules for product training and sales presentations. * Industry Knowledge: * Stay updated on trends and advancements in crawlspace encapsulation and basement waterproofing. * Develop a deep understanding of company products and services to better assist customers and the sales team. Qualifications * Previous experience in sales support, customer service, or a related role. * Knowledge of the crawlspace encapsulation and basement waterproofing industry is preferred. * Proficiency with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint). * Strong organizational and time-management skills. * Excellent verbal and written communication skills. * Problem-solving mindset with a proactive approach to addressing challenges. Key Competencies: * Team player with a collaborative mindset. * Attention to detail and ability to multitask effectively. * Strong interpersonal skills to build relationships with customers and team members. * Ability to adapt and thrive in a dynamic, fast-paced environment. * Highlights of working with us: * Competitive Benefits Package: Medical, dental, and vision coverage. * 401(k) Plan: Including a 4% employer match. * Profit Sharing: Be part of our success. * Work-Life Balance: Generous paid vacation and sick time, 8 paid holidays. * Inclusive Culture: Open communication and easy access to leadership. * Blevins, Inc is proud to be an Equal Opportunity Employer.*