Now Hiring - SatCom Marketing LLC - Professional Services Customer Service/Sales Representative in Fort Myers, FL

Full description of the position

Join Our Team as an Outbound Agent or IB Agent! At our company, we understand that work shouldn 't just feel like a job--it should be a place you enjoy coming to every day, where you're appreciated, supported, and valued. We are looking for dedicated individuals to join our team as Outbound Agents or IB Agents (Inbound Agents). We foster a great work culture where our agents love to be a part of a team that values support, collaboration, and a low-pressure environment. It 's not just about work; it's about doing what you love in a place that cares for and celebrates your growth and success. We're equally committed to seeing our agents succeed and providing them with a rewarding, positive atmosphere. Most of our leadership team started as agents , and we strongly encourage growth within the company. It 's an opportunity to grow and thrive in an environment where you feel appreciated and supported. Summary: As an Outbound Agent , you will represent and drive results for client contracts and call campaigns. Whether addressing service issues, pricing concerns, preventing disconnections, handling non-sales outbound work , or even customer service work for those who prefer not to do sales , we have a role for you. We also offer Inbound (IB) work for agents who are more focused on providing excellent customer service without the sales component. Our agents are rewarded with top commission rates on top of their competitive hourly rate , with no chargebacks! In addition, we double your commission as a reward for working your full 40-hour work week as scheduled. On average, our Outbound Agents earn uncapped commissions , with no limit to how much you can earn each week. Our top performers earn $500 to $1,000 in commission on top of their hourly pay after their commission is doubled! This does not include the additional incentives we run throughout the month, which can further boost your earnings. If you have excellent communication skills, are self-motivated, technically savvy, and eager to grow within the industry, we would love to have you join our team and experience the amazing culture that our agents thrive in! Responsibilities: * Acquire detailed product knowledge about all outbound campaigns. * Promote client products, services, and features to enhance and preserve the client-customer relationship. * Apply appropriate promotions and verify customer details in the billing system. * Handle non-sales outbound work, including service calls, follow-ups, and customer inquiries. * Provide customer service for agents who prefer not to do sales, focusing on solving problems and helping customers. * Handle Inbound (IB) calls for those interested in focusing on customer support without sales. * Adhere to all department policies and guidelines. * Be accountable for the entire sales process, from initiation to order entry. * Demonstrate strong attention to detail and consistent effort. Essential Duties: * Navigate the client billing system and follow the call flow process (ability to multitask). * Use basic computer skills and knowledge to handle customer queries. * Address and resolve problems in real-time during live calls. * Display empathy and provide a thorough account/bill analysis to customers. * Maximize retention opportunities by offering competitive pricing, addressing service issues, and performing competitor analysis. * Notify management of any pricing discrepancies or challenges encountered. * Stay up to date on new offer changes, consumer complaints, and requests. * Be prepared to escalate client complaints to management when necessary. What We Offer: * Onsite paid training with classes conducted every two weeks (starting Mondays). * Bi-lingual agents are encouraged to apply and will be paid more per hour. * Full-time employment with uncapped commission potential. * Doubling your commission as a reward for working your full 40-hour work week as scheduled. * Start at $14.50 per hour. * An opportunity for self-motivated individuals to receive leadership training and development , with potential career growth and advancement within the company. * A positive and supportive culture where your work is appreciated, and you can truly thrive. Benefits: * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance Qualifications: * Must be able to pass a background check. * High school diploma or equivalent (Must). * Previous experience in outbound sales, telemarketing, or non-sales outbound work is preferred but not required. * Excellent verbal communication skills with a strong ability to engage customers. * Strong active listening skills and the ability to handle objections effectively. * Proficient in using CRM software and other call center tools. * Goal-oriented with a passion for achieving sales targets. * Ability to work in a fast-paced environment and meet deadlines. * Positive attitude, resilience, and ability to work independently or as part of a team. * Dependable and on time is a must! Punctuality and reliability are key to success in this role. Location: In person at our location in Fort Myers. How to Apply: Apply here by submitting your resume and a brief cover letter detailing your interest in the Outbound Agent or IB Agent role. Walk-ins are also welcome Monday through Friday from 10:00 AM to 3:30 PM. Fill out an application, and get set up with an interview right on the spot! We look forward to reviewing your application! Job Type: Full-time Pay: $14.50 - $20.00 per hour Benefits: * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance Work Location: In person