Now Hiring - Back Alley Printers, Inc - Sales Associate in Waterloo, IA

Full description of the position

Sales Associate The Sales Associate will manage a nationwide portfolio of customer accounts, establishing healthy long-term relationships with customers in our growing client base. Image Pointe is known for providing excellent customer service, rapid response, and keen attention to detail in meeting the needs of our customers. Successful applicants will be fast learners with a track record of success in building customer relationships, managing detail and complex order processes over time, and consistently pursuing and achieving personal and professional goals. This role has great opportunities for portfolio growth and significant earning potential for the right applicant. A portfolio of active accounts will be provided after training, with company marketing generating sales leads as sales associate works to generate additional leads and referrals. Work in family-friendly office by phone and email, with some paid travel to meet clients at conventions. JOB RESPONSIBILITIES * Customer retention: Service existing accounts with excellence, developing meaningful relationships to retain and grow your customer base. Successful associates will maintain 85% client retention (over two years) with minimum 5-10% avg. growth in current customer sales per year. * Customer growth: Develop new accounts by proactively pursuing prospective leads, fielding and servicing inbound leads from company marketing, and developing referrals from your current client base. Successful associates will develop 5-10 new customer accounts per month. * Customer service: Provide excellent, best-in-class customer service. Successful associates will see customer experience scores above 4.5 (on a 5-point scale) and at least 70% market share from current customer base. * Customer communication: Maintain accurate customer database in our CRM, including clear and consistent documentation on customer contacts, lead development, and ongoing communication with customers. Keep meticulous notes on orders in process and deal stage to allow for client management at scale (defined as 350-500 clients, 1[please apply online] orders per year). * Responsiveness: Respond to sales inquiries in a rapid manner. Successful associates will respond to all inquiries from customers in 24 hours or less. * Master product knowledge on a wide range of products to make recommendations for meeting client needs * Work effectively on the sales team to establish a spirit of mutual support and camaraderie * Work effectively with Sales Manager, Operations Manager, and Marketing Manager to accomplish set goals as well as special assigned tasks and projects Effective candidates will excel in: * Communication - Effective written and verbal communication within sales team, cross-departmentally and with vendors, to ensure work is completed with a high level of quality and efficiency. Responsive and efficient in communication. Kind, upbeat, and encouraging, lifting others up with your words. * Organization skills - Strong task-orientation, strong ability to make forward progress while managing a variety of high-priority items. Commitment to excellence in process and results. * Goal-orientation - Strong drive to excel and achieve goals, self-motivated and responsible. * Team Player - Able to work well with a variety of people and situations. Able to balance the needs of your department with other departments and with overall goals of the company. * Adaptability & Creativity - Must be able to work in a fast-paced environment of continuous change and challenge. Thinking outside the box to suggest and test innovative ways of approaching things. * Problem-solving skills - Critical thinking to identify root causes behind problems, ability to understand and handle complexity while recommending the simplest path forward. * Optimism - Optimistic attitude and demonstrated ability to be a team player. * Values-driven - Committed to living out IP values (see below) on a daily basis, helping us to create the culture we strive for and to achieve our mission. QUALIFICATIONS * 5 years' minimum experience in sales or customer service role, preferably with nationwide customer base and B2B sales experience. * 2-year associates degree required, 4-year university degree preferred. * Track record of excellence in building relationships, managing detail at scale, and consistently hitting personal and professional goals. * Excellent communication skills. * Good working knowledge of Microsoft Office suite including Excel, Word, and Outlook. Adaptability in using a variety of different software programs, CRM experience preferred. Image Pointe & Dignity Apparel: Mission, Method, & Values Image Pointe & Dignity Apparel Introduction: Mission: To create dignified, life-changing jobs. Method: We seek to grow the breadth of our impact by creating as many jobs as we can, focusing on markets that resonate with our mission. We seek to grow our depth of impact by partnering with like-minded organizations who will help us to transform lives. Values: * Family *- *Image Pointe exists to create a family-friendly employment environment for our team. We seek to care for team members individually in an equitable manner, provide generous wages and benefits, and create a company culture where people enjoy coming to work. * Relationship *- *Image Pointe values relationships over transactions. We seek to create lasting relationships with our team members, clients, and vendors, supporting them in meeting real needs and realizing their goals over the long-term. We believe the best in one another, seeking to make each other better and putting others before self. * Excellence *- *Image Pointe subscribes to a call to excellence. We seek to be an industry leader in every aspect of our work, and to achieve continually higher levels of quality in what we produce. We are committed to provide outstanding service to all clients, and to working hard each day to find fulfillment in a job well done. * Honesty & Integrity *- *Image Pointe believes that honesty and integrity are of the utmost importance in how we do our work. Honesty and integrity build trust, and trust is the foundation for strong and successful relationships between coworkers, with our clients, and with our vendors. * Dignity *- *Image Pointe is a workplace where all can work with dignity. We want each team member to realize their full potential, both personally and in their trade, craft, or skill area. Above all we are committed to creating a safe workplace where team members can operate free from fear of harm. Equal Employment Opportunity: Image Pointe is an equal opportunity employer. Employment decisions will be based on the principles of equal opportunity regarding any characteristic protected by federal, state, or local law, assuming said characteristic does not interfere with the performance of essential job functions. Reasonable accommodations will be made for people with disabilities and various religious beliefs. Please inform us of any necessary accommodations during the application process. Job Type: Full-time Pay: $50,000.00 - $70,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person