Now Hiring - Verani Realty Inc - Regional Support Specialist (Real Estate Agent Support) (License preferred) in Haverhill, MA

Full description of the position

Job Summary We are seeking a motivated, outgoing, and detail-oriented individual to join our growing team as a Regional Support Specialist (RSS). This role works closely with Regional Managers and real estate agents to provide training, administrative support, and operational guidance across assigned offices. The primary goal of the RSS is to support agents so they can be more productive, compliant, and successful. This position involves agent training, technology support, administrative coordination, troubleshooting, and customer service. The ideal candidate is proactive, organized, an effective communicator, and enjoys helping others solve problems in a fast-paced environment. Periodic travel between local offices is required. Qualified candidates may have the opportunity to engage in real estate sales during non-assigned work time, if licensed. Responsibilities Agent Support and Development * Provide training and ongoing support to agents on company technologies, software, marketing tools, and operational processes * Coordinate and support office CEU sessions, informational meetings, and training workshops * Assist agents in utilizing marketing platforms, resources, and company-approved vendors * Encourage adoption of company tools, systems, and best practices * Support agents with technology setup, troubleshooting, and workflow improvements * Provide individualized support for agents implementing new systems, strategies, or action plans * Collect agent feedback on technology needs and challenges and report to RSS leadership * Assist agents with real estate forms, documents, and compliance-related processes * Support Regional Manager with business plan initiatives and follow-ups throughout the year Office Management and Administrative Support * Assist with office opening and closing procedures as needed * Maintain office equipment and general office readiness * Create and update marketing materials such as flyers and window displays * Assist with planning and execution of company and regional events * Support recruiting and retention efforts in collaboration with management * Perform additional administrative duties as needed Company Initiatives * Coordinate with multiple departments to implement company-wide initiatives * Assist with gathering and reporting office performance metrics * Support and promote company programs, campaigns, and monthly initiatives * Contribute positively to the company culture through professionalism, teamwork, and dedication Additional responsibilities to include other tasks as needed and determined by management Qualifications * Massachusetts real estate license preferred but not required * Fluency in English required; ability to communicate effectively in Spanish is strongly preferred * Strong understanding of real estate technology and software * Excellent organizational and administrative skills * Proficiency in Microsoft Office, Google Workspace, and real estate-specific platforms * Strong communication and interpersonal skills * Detail-oriented with the ability to manage multiple priorities * Customer-service mindset with a positive, solutions-oriented attitude * Knowledge of real estate industry practices preferred * Comfortable presenting information both in person and via Zoom * Ability to work in-office and travel between regional locations * Reliable transportation required * Availability to work Monday-Friday, with occasional evenings or weekends as needed Additional Information * This position supports the Haverhill / Bradford, MA offices, with regional coverage North Andover, Georgetown, Groveland & Plaistow NH as business needs require * Candidates may be asked to complete a DISC profile as part of the screening process Join us as we strive to enhance our market presence while providing exceptional service in the real estate industry! Job Type: Full-time Pay: $50,000.00 - $60,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Professional development assistance Experience: * Real estate sales: 1 year (Preferred) Ability to Commute: * Haverhill, MA 01835 (Required) Work Location: In person