Now Hiring - Crown Uniform & Linen Services - Customer Development Representative in Brockton, MA

Full description of the position

Position Summary At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers. What You'll Do SalesGrowth Focus * Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts. * Identify and close upsell and cross-sell opportunities for additional products and value-add services. * Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account. * Partner with sales and service leadership to develop customized customer-growth plans and closing strategies. * Collaborate with production and service teams to ensure a smooth rollout of new business wins. Customer EngagementValue Creation * Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence. * Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow. * Position Crown Linen as a strategic business partner, not just a vendor. * Gather customer feedback and relay insights that drive innovation and service improvements. Sales ExecutionReporting * Maintain a healthy pipeline of opportunities within assigned routes and accounts. * Log all activity in the CRM, including visits, proposals, and closed business. * Meet or exceed monthly and quarterly goals for incremental revenue growth. * Provide weekly updates highlighting wins, opportunities, and competitive activity. What You'll Bring * 2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries. * Proven record of success upselling, cross-selling, or expanding services within an existing customer base. * Exceptional relationship-building and consultative selling skills. * Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike. * Self-starter with a hunter's mindset and a passion for achieving measurable results. * Valid driver's license and clean driving record. * Proficiency with CRM systems, Microsoft Office, and route-management tools. How You'll Be Measured * Incremental revenue growth (upsell/cross-sell) * Product placement growth per account * Share-of-wallet expansion * Number of qualified opportunities identified and closed * Customer visit frequency and engagement quality Why You'll Love It Here * Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE). * Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence. * Supportive leadership, extensive training, and the freedom to own your territory. * The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.