Now Hiring - EverPresent - Front Desk Sales Representative in Newton Highlands, MA

Full description of the position

About Us EverPresent is one of the nation's leaders in digitizing and preserving family memories. For over 13 years, our family-run business has helped thousands of families protect and share their legacy through top-quality photo, video, and audio digitizing services. With two state-of-the-art labs, over 75 employees, and a growing national presence, we are built on expertise, compassion, and a commitment to quality. Job Summary We are seeking a Front Desk Sales Associate to join our Newton, MA headquarters. This role combines customer service and sales. You will greet clients, answer phones, and serve as the go-to resource for small projects-- high in quantity but smaller in order size. You will complete consultations, convert leads, and provide excellent client support for these projects. Responsibilities * Greet clients warmly, receive their orders, and assist them in starting their projects with EverPresent. * Maintain a tidy, organized, reception area that is always "client ready." * Handle 30-50 inbound and outbound phone calls daily, handling small project inquiries, helping clients schedule appointments. * Provide excellent customer experience including transitioning clients to more experienced team members when appropriate. * Convert inbound leads into booked projects. * Complete consultations for small projects, both in person and by phone. * Address client concerns and provide professional support for small orders. * Process payments and maintain accurate records in our CRM system (Zoho). * Perform administrative tasks using phones, CRM, and accounting systems to provide consistent client experience. * Collaborate other team members of the Sales and Service Delivery teams. * Handle additional duties as needed, including: Assisting with order returns, Processing payments and maintaining accurate records for clients and leads and Creating and managing tickets in our system. Qualifications * High school diploma or equivalent required. * Experience in sales, hospitality, retail, or client service preferred. * Strong verbal and written communication skills. * Professional, friendly, and organized with strong attention to detail. * Comfortable handling a high volume of client interactions by phone and in person. * Proficient with Windows-based computers; CRM system experience is a plus. * Authorized to work in the U.S. without sponsorship. Schedule * Full-time, 40 hours per week * Shifts 9:00-6:00pm 5 days/week- Saturday availability required. Compensation and Benefits * Pay: $20.00 - $22.00 per hour * Sales Incentives: Monthly performance bonuses based on lead conversions * Benefits Package Includes: * Health, dental, and vision insurance (Blue Cross Blue Shield) * 401(k) with company match (eligible after 90 days) * Paid time off: 10 PTO days in year one, plus sick days and holidays * Paid training and professional development * Employee assistance program and discounts * Free parking and public transit access Physical Requirements * Ability to sit or stand for extended periods. * Ability to lift and move items up to 25-30 lbs. * Comfortable handling older or damaged media that may include dust or mildew. * Ability to engage in frequent phone and in-person conversations daily. EverPresent is an Equal Opportunity Employer. All qualified applicants will be considered without regard to age, race, gender, disability, or other protected status. Job Type: Full-time Pay: $20.00 - $22.00 per hour Expected hours: 40 per week Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Ability to Commute: * Newton Highlands, MA 02461 (Required) Work Location: In person