Now Hiring - Quality Data Systems, Inc. - Account Coordinator in Arrington, TN

Full description of the position

Are you highly organized, proactive, and motivated by supporting high- performing sales leaders? We're looking for an Account Coordinator who acts as an extension of the Major Account Manager--handling coordination, follow-up, and administrative execution. This role plays a key part in delivering a seamless client experience and supporting revenue and gross profit objectives. This position may be remote or hybrid, depending on experience and location. The Role The Account Coordinator plays a critical role in supporting Major Account Managers by ensuring day-to-day account activity is organized, responsive, and executed accurately. You'll help manage communication, documentation, CRM updates, and internal coordination--allowing sales leaders to stay focused on strategic relationships and growth. What You 'll Do * Provide day-to-day coordination and administrative support. * Serve as a secondary point of contact for clients, supporting communication and follow-up on behalf of the Major Account Manager. * Support resolution of minor client issues and service requests under guidance. * Escalate larger, more complex, or strategic client requests to the appropriate internal team. * Conduct service follow-up communication to confirm resolution and reinforce client satisfaction. * Prepare and maintain documentation, proposals, and sales support materials. * Support email sequences and automated client newsletters aligned to account strategy. * Assist with desktop sales initiatives to increase adoption across the Major Account Manager's client portfolio. * Support fulfillment of replacement sales requests (ATM, ITM, TCR) following defined processes and approvals. * Coordinate internally with service, parts, accounting, and operations teams to ensure timely execution. * Maintain accurate CRM records, meeting notes, and activity tracking to support forecasting and reporting. * Monitor account activity and flag risks, delays, renewals, or expansion opportunities for the Major Account Manager. * Support achievement of the overall gross profit goals of the Major Account Manager through execution, follow-up, and sales enablement. * Provide coverage and administrative support as needed to ensure continuity and responsiveness. What We 're Looking For * Strong organizational and prioritization skills with high attention to detail. * Excellent written and verbal communication skills. * Comfort managing multiple tasks in a deadline-driven environment. * Professional, client-focused mindset with strong follow-through. * Strong computer proficiency (MS Office: Word, Excel, Outlook). * CRM experience is preferred (Hubspot or similar). * Experience supporting sales, account management, or customer success roles preferred. Preferred Qualifications * High school diploma or GED required. * Associate degree preferred. * 1-3 years of experience in sales support, account coordination, or client-facing administrative roles preferred. Additional Requirements * Must pass a background check and drug screen Benefits * Competitive salary * Health, dental, and vision insurance (Employee only dental and vision are free!) * Generous PTO & Sick Time * Chaplaincy & Employee Care * Retirement plan with company match * Professional development and growth opportunities About Us: At QDS (Quality Data Systems), our values are everything. We were honored as the #1 company in Values by The Charlotte Observer , out of more than 2,000 businesses in the area. Since 1983, we've built a reputation for excellence by creating a workplace where hardworking, values-driven people find purpose, fulfillment, and fun. We're more than a cash automation company--we're in the people business. Through leadership development and a servant-minded culture, we help our team grow not just professionally, but personally. At QDS, we're a Super Bowl- caliber team, and we're looking for our next class of rising stars. Could one of them be you?