Now Hiring - RLH Industries Inc. - Sales Associate in Orange, CA

Full description of the position

Job Title: Sales Associate Department: Sales Type: Hourly Hours : 7:00 am to 4:00pm, in office, Orange, CA

Position Summary

: This position has a primary duty to accurately and efficiently process incoming orders and quote requests from customers. This position coordinates with the Accounting Department and interacts daily with Regional Sales Representatives and Production Departments to ensure a smooth customer ordering process. You will play a pivotal role in driving revenue growth by prospecting, qualifying leads, and closing deals with potential clients. Your primary responsibility will be to engage with prospects over the phone, email, and other digital channels, providing them with tailored solutions to meet their technology needs.

Duties and Responsibilities

: This list is not comprehensive but meant to represent the most common or important duties of the position:

• Process a considerable number of orders daily.
• Access various software programs and portals related to order processing: Orders Entered into Method CRM, Web Order Platform, Credit Card Processing Gateway
• Will be responsible for checking order information on customer purchase order documents. This includes interpretation of shipping terms and instructions (Prepay & Add, collect, FOB, Exworks, Freight vs Parcel, shipping services) as well as interpretation of billing terms and instructions (Net 30, ERS, Payment in advance, customer portals ect)
• Revise and update open orders as needed per customer, sales, production requirements
• Appropriately manage communication directly with customers regarding orders via phone and email
• Communicate with the Regional Sales Account Managers, Production Managers, and Shipping Manager regarding details and delivery schedules for customer orders
• Possess a strong work ethic and excellent communication skills. This position interfaces not only with customers, but also with several other departments on a daily basis. Clear effective communication will be a key to success. Secondary

Duties and Responsibilities

:

• Completion of customer forms
• Updating and maintaining information in customer profiles
• Maintenance of various spreadsheets
• Amazon Seller Account Maintenance and Management
• Completion of customer forms Required Experience and

Qualifications

:

• 3 years experience in a sales customer service role
• Strong attention to detail and accuracy
• Has knowledge of customer service principles and practices
• Understanding of the business process
• Professional, friendly, and polite when interacting with customers
• Customer orientation and ability to adapt/respond to different types of personalities
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work independently
• Excellent communication and presentation skills
• Fluency in Microsoft office (outlook, word, excel) Employee

Benefits

:

• Company pays 50% of Medical, Dental, and Vision

Benefits

• Retirement Plan with 3% employer match
• Paid Holidays
• Paid Time Off Job Type: Full-time Pay: $50,000.00 - $60,000.00 per year

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Experience:
• Customer Support & Client Services Occupations: 5 years (Preferred) Work Location: In person